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SEPTEMBER 15, 2009

Some of the major examples included: Phone problems (long hold times, annoying hold music, getting disconnected, blind transfers, etc.) The four examples above are good examples of broad categories of customer service frustrations. Employees that aren’t happy to see customers (rude, disaffected, unhappy, etc.)

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FEBRUARY 17, 2009

Consider a customer satisfaction survey as an example. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. Since then, I’ve put the theory into practice multiple times and have seen it succeed.

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OCTOBER 1, 2010

As an example, Wal-Mart caters to low prices, Microsoft is known for technology, and Mercedes-Benz is known for luxury. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

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OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. Home builders providing better customer service According to a JD Powers customer satisfaction survey, Canadian home. photo credit: Kim Novak, RE/MAX Masters Possibly Related Posts: Homebuyer tax credit provides customer service opportunities The U.S.

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FEBRUARY 12, 2010

Of course, the initial recruitment and interview of potential candidates is of prime importance, so know what specific personnel requirements are needed, and structure hiring decisions based on attitude, proficiency, and enthusiasm. Take the example of an employee stocking the shelves at a local hardware store.

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OCTOBER 22, 2010

Let’s begin with the classic example of Toyota. Another example goes back to the 1982 deaths of seven Chicago residents after ingesting Extra Strength Tylenol. So what do these examples teach us? Here’s a company that used to have a strong brand perception; one publication described it as a “cult-like status.&#

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MAY 13, 2010

Take the example of an internet shoe company. Feedback from questionnaires and surveys can supply constructive information. Just like you mentioned, using surveys for feedback is an avenue for constructive feedback. The surveys also allow you to recognize any patterns in service by viewing comments from customers.

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SEPTEMBER 7, 2010

For instance, let’s take the example of the successful clothing company Patagonia. Nowadays it is more than just running a business with creativity and skill, because customers want to know if the promised honesty and integrity is acting in a consumer’s best interest. We want favorable behaviors from companies.

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JUNE 22, 2009

The situation I kept coming back to and thinking of was the classic example of a customer asking a waiter or waitress what they would recommend on a menu, what they think of a particular item on a menu, or something similar. For example: Customer: Do you like the XYZ salad? For example: Customer: What do you think of the XYZ salad?

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SEPTEMBER 27, 2010

In an example of the correlation between quality and quantity is an interesting story of a customer service representative who is very detailed oriented, amazing with customers, and received outstanding reviews from managers as well as customers, however she performed low in quantity; she spent too much time on each call.

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MAY 26, 2010

A month or so ago, I was fortunate enough to be in the audience of a presentation from a company leader who sets a fabulous example for the employees and franchise owners of his company, Biggby Coffee. If you’re a manager, are you setting a positive example of service for your staff? What do you think?

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MARCH 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer Service in Different Countries Douglas March 04, 2009 Customer Satisfaction , Customer Service 7 Comments The consulting company Accenture recently surveyed about 650 senior executives in different industries from 11 countries. Canada and Mexico.

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MAY 12, 2010

In the example above, my oil change price was on sale, and an employee wanted to be unscrupulous and tried to sell me something I didn’t need. Use customer service surveys. photo credit: acearchie Possibly Related Posts: Customer satisfaction surveys I used to dabble in some online survey groups to.

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JANUARY 29, 2010

He demonstrates by example and current references his technical expertise and how that experience makes him better than competing companies. He has employed the use of good communication skills to his strategy, and not just the use of emails, but going out and meeting face to face with clients at regular intervals.

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SEPTEMBER 9, 2010

Take the worst examples that could happen, and practice different solutions. One Response to “Help your customer service staff to help your business succeed&# Matthijn said: Sep 10, 10 at 3:57 am Zappos is an great example of how a service company should be organized. I always suggest role-playing; it’s fun and effective.

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APRIL 22, 2010

For example, in Florida insurance companies were no longer writing flood insurance policies. That is the recipe for disaster and breaks down the information and trust chain within the company. Practice proactive information sharing. Send important information out before employees or representatives need it. Imagine that?

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FEBRUARY 19, 2010

Founded by George Jenkins in 1930, a man who led by example instilled a sense of pride among the associates. Awarded one of the top companies in Fortune’s list of “100 Best Companies to Work For,&# Publix ranked higher than any other supermarket. Corporate culture has played a huge part in the success of the company.

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AUGUST 30, 2010

photo credit: muddanudo Possibly Related Posts: Promoting a small business through excellent customer service Karen has a new online business selling custom dog collars, How to use a customer satisfaction survey to evaluate business performance We all work hard to deliver quality and value to. What do you recommend?

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AUGUST 24, 2010

Examples of perks awarded for poor customer service can include coupons, discounts, free upgrades, travel miles, free hotel accommodations, movie tickets, and the list goes on. We can define perks as anything extra we receive that were not in the original agreement. As customers, we just all need to know how to ask for them.

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JULY 30, 2010

Here are a few examples: Membership programs provides special incentives. If it costs five times as much to find a new customer when you lose an old one, then reward programs are indeed worth every penny spent. So how do you go about having one?

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Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area. In the end that leads to unrealistic expectations.

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JULY 26, 2010

As an example, Linda was charged $66 for the water recovery system in her room. That was the plastic pitcher and one plastic cup! In 1998, the US Advisory Commission on Consumer Protection and Quality in the Health Care Industry adopted the Patient’s Bill of Rights.

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FEBRUARY 17, 2010

For example, the service you expect from McDonald’s is going to be much different from the service you may expect from a five-star restaurant. For example, where I work our customers are businesses rather than consumer. Service expectations are going to vary from company to company.

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SEPTEMBER 17, 2010

In one example, a reporter told of shopping at the store in order to buy a new iPod. Brookes also plans to equip 65 stores with 4,000 touch screen registers. In the last few years, Meyer Department Stores have taken heavy criticism about their lack of customer service.

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FEBRUARY 19, 2010

Let’s take the example of waiting in a Verizon store for the next available agent. Delivering superior customer service is also a perception. A customer’s perception of an issue is often different than the actual circumstance.

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MARCH 22, 2010

For example: Easy access displays. They’re a great example of a company that puts customers first and believes in being honest and straightforward with its customers. And what’s more interesting is that when you visit the store or buy something from the company’s store or website, many of these things are apparent.

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JUNE 24, 2010

and after a quick email exchange, John was nice enough to agree to an interview. Here’s the interview with John. Facebook and Twitter are two examples. We conduct customer satisfaction surveys annually to ensure our services and processes meet customer demands. Our founder, Prof. Possibly Related Posts: John R.

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NOVEMBER 28, 2012

Here is what she had to say: The answers in this article have been modified from the original transcript of Diana Oreck’s interview with Software Advice. The Gallup organization sends out a survey to 38 percent of guests that stayed the month before. Golden nugget: You cannot give legendary service if you’re on autopilot.

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JULY 15, 2010

An example of this “Thinker&# would be Donald Trump, and the “ You’re fired &# line. An example of this “Thinker&# would be Dr. Spock from Star Trek. An example of this “Feeler&# would be Jimmy Buffett who lives life to the fullest and is not detail driven. Bottomline: I enjoyed reading the book.

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