Service Untitled

JULY 7, 2010

The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%. Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

Service Untitled

NOVEMBER 10, 2010

. - Employee reduction – Outsourcing sets a company free of paying for employee incentives, training, hiring, and providing expensive employee benefits such as health insurance, pension planning, and vacation pay. Surveys aren’t always the best way to determine if a call center is doing a good job.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

Service Untitled

APRIL 2, 2010

Online shopping has been partnered with drugstore.com to provide more pharmacy service at all different times. Other improvements suggested by the groups included a separate vitamin department, picture center with digital user-friendly equipment, self-service kiosks and stools, and a drive through pharmacy.

Customer Service 40

Customer Service Postal Service 2006 2005 40