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NOVEMBER 10, 2010

Technology – Outsourced customer centers have the latest and best equipment which would be a tremendous expense to a company. Depending on the products or services, call centers have to be able to adapt to their customers’ needs and forge ahead with solutions. Nexus One Phone Support I love Google.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

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JULY 7, 2010

Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

Credit Card 40

Credit Card Customer Service Postal Service FedEx 40

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APRIL 2, 2010

Online shopping has been partnered with drugstore.com to provide more pharmacy service at all different times. Other improvements suggested by the groups included a separate vitamin department, picture center with digital user-friendly equipment, self-service kiosks and stools, and a drive through pharmacy.

Customer Service 40

Customer Service Postal Service 2006 2005 40