Small Business CEO

JULY 1, 2011

Here are three low-cost, high impact tips you can use to help improve your site’s customer service capabilities while generating more conversions at the same time. Create an FAQ Page. Make Contact Easy and Consistent.

Customer Service 40

Customer Service Time Zones AT&T Expenses 40

Men With Pens

JULY 14, 2010

You have many options: landline, cellular phone, texting, fax line (yeah, many people still fax), email, website contact form, Twitter direct message, LinkedIn message, Skype, and lots more. Yes, you have to manage your time and you can’t email all day, but don’t get so efficient that you become unreachable and aloof.

2010 40

2010 AT&T Fax Social Media 40

Men With Pens

NOVEMBER 24, 2009

DO NOT look at a single work email after that. Your quick email check becomes a written response, some analysis, and finally that little voice says, “What the heck. My best time for jobs prospects peak at 11pm to 1am in our time-zone and I just can’t stop working I only have about 5 hours of daily, normal sleep!

2009 40

2009 AT&T Keyboards Email 40

Brilliantly Better

JULY 17, 2010

Frustration Level (0 – 1oo): 45 – UIDatePicker is still a nasty thing, not to mention that working with time in Objective C is a pain in the arse. You have to subclass Calendars, Time Zones and Time Components if you want to do some fine grained date comparisons. I also added a Help and FAQ section.

2010 40

2010 AT&T Learning Promotion 40

Men With Pens

MARCH 23, 2010

So for those of us that don’t do telephones, does the same thing work with emails? See a flash of something interesting in an email and by the time they get your reply, they’ve forgotten their train of thought. LOLOLOL And yes, there needs to be a time limit set before the call. I blame high school.

2010 40

2010 AT&T Interviewing Social Media 40