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We Know We're Rude With Our Phones -- But We Don't Do Anything About It

On The Job

Employees used their phones to do just about everything -- banning them from work would be like asking them to work with both hands tied behind their backs. But the one thing that hasn't changed is that people are still annoying others with their phone use. They still yell into their phones. Work is stressful enough, right?

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Productivity Boost: Do It Before Lunch!

Professional Assistant Blog

A survey conducted in Britain states that solving your problems and being most productive happens before noon. Trying to tackle a task at 4:30 pm usually isnt a good option for most of us, since you are ready to call it quits at 5:00 pm, especially on a Friday, since your mind is already in weekend mode.

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Service Untitled» Blog Archive » Customer feedback gets personal

Service Untitled

Of course, companies use these customer feedback surveys to gain more insight into their brands, but I often wonder how does a company know how I really feel about my shopping experience without asking me to actually describe it? Yesterday I purchased dog food from Petco ; hence a receipt offering me $2.00

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Service Untitled» Blog Archive » Advantages of using customer.

Service Untitled

All it took was my phone number and email address, and I would earn money back on all of my purchases. It’s so easy to communicate with someone once you have their email address, and doing it through newsletters, and promotional updates provide an interesting and upbeat way to stay in touch with all of your loyal customers.

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Service Untitled» Blog Archive » Attitude makes the difference in.

Service Untitled

Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person. Home builders providing better customer service According to a JD Powers customer satisfaction survey, Canadian home.

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Service Untitled» Blog Archive » Call Abandonment Basics

Service Untitled

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Abandonment Basics Douglas October 21, 2009 Behind the Scenes , Customer Service Experience 4 Comments Phone systems (also called IVRs or PBXes) usually measure something referred to as a call abandonment rate. email, web, etc.). email, web, etc.).

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Service Untitled» Blog Archive » First Contact Resolution

Service Untitled

Less time spent by representatives on the phone, over chat, etc. Because customers don’t have to keep calling or emailing back to get their issue resolved, representatives are able to move on and help other customers instead of having to go back and keep addressing the same problem. Saving money. saves the company money.