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All the free training we offer in one place!

Office Dynamics

Part of what we do is provide tools and services to administrative professionals to enhance the quality of their work-life that promote administrative excellence. Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. More free assistant training at your fingertips.

Training 100
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Assistant Certifications: free webinar replay & handout

Office Dynamics

Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. A certification can certainly help you get promoted to an executive assistant position or be considered for an executive assistant position. It is very hard for small business to find the money to support training.

IAAP 100
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Service Untitled» Blog Archive » Quality vs. quantity in customer.

Service Untitled

It becomes a finely honed combination of quantity and efficiency developed by knowledge of the product, understanding the needs of customers, training, and the support tools available to the customer service team. Automated answering system to promote customer service Do you want to act like a “big&# business?

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Service Untitled» Blog Archive » Customer retention strategies to.

Service Untitled

If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Excellent customer service promotes construction business Gone are the days when construction companies had so much.

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Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. Excellent customer service promotes construction business Gone are the days when construction companies had so much.

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Service Untitled» Blog Archive » Quirky customer service commercial

Service Untitled

The culture of the company is what the company is all about, and as new employees train with two weeks of classroom training and two weeks of practical knowledge answering customer calls, they are offered money to the tune of $1000 to quit if they feel they do not fit with the culture. Louis market. Babies will be [.]

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Service Untitled» Blog Archive » A customer service lesson from a.

Service Untitled

Training is based on practice, practice, practice. Training should concentrate on ways to stay calm when an angry customer lashes out, how to choose the response action that will best suit the situation, and innovative ways to bring those volatile interactions to a polite and positive close.