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OCTOBER 1, 2010

The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event. Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’

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APRIL 30, 2009

Possibly Related Posts: Internal customer service counts too Everyone has a customer whether it be outside or inside. Things like this not only keep employees informed, but also helps make them feel more important and engaged with what’s going on at your company and most importantly, where it’s going.

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JUNE 4, 2009

These are all metrics the company tracks internally and can easily compare to how they’re doing. They measure objective things like how long it takes to get a human on the phone, how long it takes to get a product, how long it takes to get an email response, etc.

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JUNE 14, 2010

Unless your culture is focused on both improving the experience for both your internal and external customers, you can’t achieve sustained growth. You can leave a response , or trackback from your own site. Check out my blog post about empowering employees at [link].

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AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

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JUNE 24, 2010

Due to our strong involvement in pro audio and the music industry, it’s natural that many employees are also very talented musicians or music aficionados – thus many Sennheiser internal conferences often end with sizable jam sessions after the official part is done.

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SEPTEMBER 3, 2010

We recognized that great service doesn’t come down to what we think about our performance internally. Question: How do you train for Relationship Care? How do you train someone that when a customer says I am moving and need to change my address to start suggesting home improvement and all that?

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MARCH 4, 2009

We are now helping our international group create a survey program and I’m very interested in the details of the study. Leave a Reply « Conflicting Customer Service: Part 1 of 2 Homework for Training? So the issue for me is it is all relevant dependent on where you live and the market conditions. Canada and Mexico.

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APRIL 7, 2010

Eventually we got to San Antonio, on an American Airlines flight from Miami International Airport, via Dallas, not direct, like the Spirit Airlines flight that we’d booked. Spirit CLAIMED that they’d sent us an email, but there were other angry passengers in the same situation, and they hadn’t received emails either.

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