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Office Dynamics
NOVEMBER 19, 2015
Our free training programs began in 2009 with the 26 Weeks to Administrative Excellence pre-recorded video program. We don’t want any of these assistants to miss out on continued education! . More free assistant training at your fingertips. You’ll find even more training videos by Joan Burge here.
Office Dynamics
MARCH 12, 2015
Don’t forget to download your handout before watching: Why Assistants Should Consider Certification Handout. Is there funding out there for education? . Check your local education campuses to see if you qualify. It is very hard for small business to find the money to support training. It can be a very hard sell.
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Service Untitled
OCTOBER 1, 2010
Kathy Garcia of The Job Training Center speaks about this year’s theme which is ‘A brand new experience.’ With the popularity of the internet, consumers are much better educated and have become savvy decision makers. Today Garcia describes it as the experience customer service provides.
Service Untitled
OCTOBER 8, 2010
Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products. Does lifetime warranties add up to consumer negligence or can it be the most positive part of customer service?
Service Untitled
OCTOBER 26, 2010
It’s going back to basics that drives the train of success. Using the analogy of a train, the depots may have improved in their appearances with more comfortable benches, but the destinations are still the same. I trust that you are educated enough to speak for your company without having to read a script.
Service Untitled
JUNE 14, 2010
Compare it to being a parent; we help our children through guidance and education to become accountable for their own actions. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers.
Service Untitled
SEPTEMBER 22, 2010
Answer: What we do in training is make sure that our customer care professionals do several things and do them exceedingly well. We want to be sure we are empowering our professionals, providing the environment, training and support to empower them to leave a positive, lasting impression on our customers and effectively serve them.
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