Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

Laughing all the Way to Work

JULY 12, 2010

Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc.

2010 100

2010 Interviewing Time Zones IAAP 100

Denise Aday

MAY 10, 2010

A few critical components and my key takeaways from the discussion: Project management – Whether it’s Basecamp, Central Desktop or another project management tool, have a way for everyone to easily collaborate and track client projects. I also got some great ideas and advice for improving our processes. I tend to agree for the most part.

Basecamp 40

Basecamp Central Desktop Project Management Collaborate 40