article thumbnail

14 Workplace-Friendly Holiday Exchange Gifts for Coworkers

Success

Bookshop.org With a mission to help local, independent bookstores thrive in the age of e-commerce, every purchase made on Bookshop.org supports more than 1,600 independent shops across the United States. HelloFresh HelloFresh takes the stress out of cooking dinner. Gift cards 1. Bookshop.org 2. Classpass.com 3. Hellofresh.com 4.

Gifts 279
article thumbnail

Empower employees to deliver better customer service

Service Untitled

The front line employees are often the representatives who will have to make decisions when it comes to customer complaints, customer questions, and overall customer satisfaction. The art of customer service stretches well beyond the product, the prices, and the reliability of an organization. So how is that done?

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Take lessons from the leaders in customer service

Service Untitled

There is no relaxing elevator music where I can work until an agent answers; instead I’m forced to listen to a litany of advertisements offering me more services that might very well call me back to this same maze of customer service mediocrity. So what makes Zappos.com a leader in customer service?

article thumbnail

To deliver world-class customer service

Service Untitled

In order to make customers happy, we need to be sure our employees are happy, and there is no better way to uphold and maintain a sustainable strategy than by being an excellent role model. Let’s face it – without customers there is no business. World-class customer service listened to what I had to say.

article thumbnail

When a customer service representative is limited to talk time

Service Untitled

Jennifer had not spent more than ten minutes on the phone with the bank customer service representative when the agent told Jennifer she would have to ask the remainder of her questions at another time. Limiting talk time is not going to improve customer engagement. photo credit: Tumbleweed:-).

article thumbnail

Finding a real person when contacting customer service

Service Untitled

Mark Kotkin, director of Consumer Reports states people spend good money purchasing merchandise or signing up for services, and want someone to pay attention to them when they have a problem. Show stress in your voice. Some systems are designed to pick up the stress tension of your voice. Don’t press any numbers.

article thumbnail

Chick-fil-A recipe for excellent customer service

Service Untitled

Today in the Jonesboro, Arkansas Regional Chamber of Commerce presentation, franchised restaurant operator and owner of Chick-fil-A, Mike Fullington explained to his audience how customer service can have an impact on a person’s day and even his life. He places families first, and is a firm believer in strong family units.