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BMW modeling customer service innovations after Apple

Service Untitled

In a story posted by industry marketer Advertising Age, the “geniuses” will be salaried personnel who will walk around BMW showrooms with iPads and provide interested browsers with information about specifications and features. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

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I’m telling my friends about the bad customer service

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At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

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Why do customers want to keep coming back?

Service Untitled

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Here’s how to tell if your salary is sound. At the same time over 60 % of all high street purchases are researched online. If you don’t have a website and a ‘potential’ local customer, looking for your service or product, will not be able to find you. Do you earn what you should? — ST.

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New Small Business Startup Idea: Virtual Import/Export Assistant.

The Small Business Blog

They had even agreed to offer me a free case with a certain number purchased – a good incentive I had aimed to pass onto my prospective customers. For instance, luxury-oriented companies and brands might see a sales gain by providing stellar customer service. The average salary in her country is $200-$300/month.

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Evaluating Benefits 101 – Comparing Premium Costs is Just Not Enough

Small Business CEO

These cost-cutting efforts will affect every department in a company, especially HR, as most companies spend the largest part of their revenue on salaries and wages. Not only will salaries and wages be tightly controlled but the depth and range of benefits packages will also be reconsidered every year.

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How SMBs Can Profile Their Typical Customer

Small Business CEO

Get into the heads of your customers with a survey that gives you information to help build a typical profile of someone who is likely to buy from you. The results of this survey will let you write an extensive profile of your typical customer. Target Customer Photo via Shutterstock. Useful information includes: Sex.