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Don’t hold back AT&T customer service agent

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Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. Of course ,we all agree that customers can be incredibly rude.

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Service Untitled» Blog Archive » Perception is key to customer.

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Service Untitled The blog about customer service and the customer service experience. The cameras were only set up in one spot and focused on the monument through the arch. Delivering superior customer service is also a perception. Was that real? Is it realistic?

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