Service Untitled

NOVEMBER 17, 2010

Businesses work social media to help make them successful, but it is wise not to just rush in and set up Facebook and Twitter accounts without having a viable plan. While good reviews about a company’s product or services may build brand loyalty, a problem with a product or service can quickly escalate and get out of control.

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Small Business CEO

NOVEMBER 2, 2010

Each of us has different experiences with customer service; some are good while most that we hear about are just horrible. Businesses, no matter how big or small, need to evaluate how well they are serving their customers. In a very competitive market, business owners cannot just ignore the importance of service excellence.

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Service Untitled

MARCH 22, 2010

Service Untitled The blog about customer service and the customer service experience. A system that makes special orders simple is a system that helps promote customer service. Liberal return policy. B&H places a premium on customer loyalty, which is why they have a liberal return policy.

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Service Untitled

APRIL 5, 2010

Service Untitled The blog about customer service and the customer service experience. with exceptional prices, 24 hour service, 7 days a week, overnight delivery and free shipping on “everything but the baby.&# com ready to run the race for a share of the huge baby market. .&# Louis market.

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Make or Break Moments

SEPTEMBER 3, 2010

The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. My daughter finally made her selections and I retrieve my checkbook only to discover that I can only write the check for up to $40 of the purchase.

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The Small Business Blog

AUGUST 7, 2007

Smart Business Start-Up by Stefan Töpfer on Aug 08, 2007 Whatever you are planning a personal business or a small business, like SOHO-, SME, SMB-, Micro-, Home-, DIY-, Hobby-, Boomer businesses, the time has never been better for starting a business. Anyone between the ages of 13 (apparently) and 81 (?)

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Service Untitled

DECEMBER 28, 2010

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. What’s on the hard drive?

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Service Untitled

NOVEMBER 24, 2010

The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Their reports are not reflective of a company as a whole and were not based on specific policies. photo credit: dave416.

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Success

NOVEMBER 1, 2022

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. Get ahead of customer dissatisfaction.

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Gifts Customer Service Policies Social Media 276

Service Untitled

APRIL 21, 2014

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Now QR codes can track our demographics including how many visits we have had, what we purchased, and even our methods of shopping.

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Service Untitled

NOVEMBER 19, 2010

It used to be my father and brothers enjoyed Thanksgiving Day for the good food and football, while my mother and I cleaned up and prepared for the biggest shopping event of the year. We would get up at 5:00 AM, and we were ready to join in the wild bewilderment of Black Friday. Prominently display warranties and return policies.

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Service Untitled

JANUARY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Whenever she buys a pair of shoes, she never takes the shoe box home with her because she makes a mad rush to her closet and hides the purchases from her husband (he always complains she buys too many pairs of shoes).

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Small Business CEO

JULY 6, 2011

Did you sign up for outsourcing figuring you could forget about IT? Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. Policies and Procedures. How does equipment get purchased? Are they a poor outsourcer?

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Stephanie LH Calahan

APRIL 27, 2011

Depending on your business structure and where you are in the business cycle, you may also need a funding process that identifies a clear plan for how you will obtain the funds necessary to run your business while you are starting up.  Service or Product Line.   7 - Customer/Client Service. Funding Request.

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The Small Business Blog

MAY 13, 2010

Policies, recessions and unemployment aside, people lost faith in him and the moment that happens, whether you are a businessperson or a politician, you are in trouble. I, for one, have encountered a rude, curt or abrupt salesperson and gone out of my way to not purchase something from them. What was his main problem?

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Service Untitled

NOVEMBER 5, 2010

Don’t let any customer just walk away, and look for the warning signs. Track customer purchases and note when the customer has reduced their business. The second platform is the expectation of the product or the service itself. Every department has to be available for follow-up. Value client opinion.

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Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge.

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The Small Business Blog

APRIL 21, 2008

To avoid misunderstandings and conflict from the beginning it is best if you set down a clear and consistent policy favouring the dominant culture. Proper research into these sales figures was not carried out and once the purchase had been agreed the figures simply did not add up. As for the culture.

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The Marq

JUNE 7, 2010

You can purchase a copy on Amazon.com. I was exposed to this book a couple of months back when I signed up to receive a free pre-release copy in exchange for writing an honest, unbiased review on this blog. After signing up for the review, I received two pre-release copies: one to read and one to give away.

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The Small Business Blog

NOVEMBER 7, 2007

Apple – a customer support nightmare! by Stefan Töpfer on Nov 07, 2007 A few years ago I decided to change over to Apple computers from Windows based computers and up until now it seemed the right decision. I asked if there was a way to speed up my new order, they will try – code for no.

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The Small Business Blog

OCTOBER 2, 2007

Many are starting small businesses or home businesses, freelancers, self-employed, contractors, professionals in all small business areas setting up shop. Having looked into the options we have decided to purchase the Interwatch Security system. Desire to look after kids, family or friends. Vol 1, No.

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Service Untitled

JULY 17, 2013

For the luxury brands, buyers insist on the quality of merchandise accompanied by exceptional customer experiences. Within minutes of entering a boutique, can a prospective buyer be confident of a friendly atmosphere, of comfortable surroundings, and that of a customer service consultant capable of expertly assisting without being annoying?

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Service Untitled

APRIL 4, 2012

Clients and customers love the personal touch and having the ability to comment on an issue; the problem arises however, when no one from the company responds back or follows up on a complaint, lack of service, or even a social issue. Statistically the majority of Facebook posts and Tweets remain unanswered.

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Men With Pens

JANUARY 10, 2010

How To Promote Your Business On A Budget Reply James ( @MenwithPens ) January 11, 2010 at 7:06 am @Michael – I’m tossed up about that. In the past I have also seen people rise and fall, because they didn’t heed the saying “be nice to people on the way up because you might need them on the way back down&#.

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Loosely Speaking

OCTOBER 29, 2008

I had a chat to my accountant and we decided setting up a network of homebased secretaries would be the best way to assist those asking for help. During that time I set up an online discussion forum via a service that no longer exists and we had to shift it around a few times and finally settled at yahoogroups.

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Men With Pens

MARCH 9, 2010

Should you ever be in a situation where you’re trying to explain to someone why getting online is a really, really good idea, tell that person this: People Don’t Use the Yellow Pages Anymore When was the last time you hauled the business directory off the shelf and looked up a business when you needed one? I’m betting it’s been a long time.

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Men With Pens

NOVEMBER 17, 2009

This is a harsh truth, and the sooner we all own up to it, the better. STEAMY) and he mentioned that his parents were wishing he’d leave LA and take up elsewhere. And then one day we grow up and allow life, negative people and bad situations to stop us from dreaming. We’re afraid of success. Think about it.

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