Remove Customer Service Remove Policies Remove Presentation Remove Purchasing
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Getting back to the basics of effective customer service

Service Untitled

No matter how quickly technology continues to dazzle us with innovative ways to contact our customers, understand new products, or strive to make purchasing convenient and quick, satisfied customers and our future relationships with them are what keeps our businesses growing. Can you think win-win ?

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Employ more customer service options to provide a concierge level of excellence

Service Untitled

Consumers are the ultimate decision makers when it comes to what they believe to be a great buying experience, and as entrepreneurs and innovative business owners there is the constant challenge to present customers with the most convenient and innovative ways and technologies to deal with consumer needs. In 2011, over 72.6

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Customers Have to Pay at Claire's

Make or Break Moments

Yesterday my daughter and I went shopping for a birthday present. The sales associate greeted us with a smile, a basket to gather our purchases and the knowledge that you can get a pair of earrings free with the purchase of two other pair. It doesn’t sound like this is a location edict, but more of a companywide policy.

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Maintaining customer loyalty in an impersonal digital world

Service Untitled

I’ve often thought that customer loyalty was all about making the customer the king by maintaining transparent ethical practices, sound policies, and impressive customer service. Now QR codes can track our demographics including how many visits we have had, what we purchased, and even our methods of shopping.

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Improving the online holiday shopping experience

Service Untitled

Competitive sites are appearing everyday with some unbelievable deals, and these are the things I consider before I purchase online: When I begin my online search for holiday gifts, I am most attracted to professional looking sites that load quickly with pleasing visual graphics, correct spelling, and grammar. photo credit: SoWa Sundays.

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Service Untitled» Blog Archive » How to diffuse an angry customer

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Whenever she buys a pair of shoes, she never takes the shoe box home with her because she makes a mad rush to her closet and hides the purchases from her husband (he always complains she buys too many pairs of shoes).

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Self Defense for Admins

The Office Professionals Place

You have to be able to create a PowerPoint presentation, merge a document in Word, or create a report in Excel. Soft Skills Soft skills include being able to handle customer service issues and basic, appropriate, and effective interaction with co-workers, clients and customers, and management. Need a speaker/presenter?

IAAP 100