Success
OCTOBER 24, 2023
Soft skills, often referred to as “interpersonal skills” or “people skills,” are the attributes, behaviors and qualities that help you interact with others more effectively in the workplace. For instance, a salesperson’s ability to communicate persuasively can lead to more successful client negotiations.
Service Untitled
JANUARY 7, 2014
0-3 employees) and entrepreneurs spend much of their time selling, whether that’s dealing with customers, enticing partners, negotiating with sellers, or motivating employees. Frames of reference are important. Potential frames of reference are more/less, experiences, labels, blemishes, and potential.
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Small Business CEO
MAY 5, 2010
If information is missing or unreadable, the referring physician is called. New requests get faxed then emailed to customer service which then inputs the information into the appropriate system, whether that be policy changes into policy administration, benefits questions into follow up logs or new claims into the claims system.
Small Business CEO
JULY 6, 2011
One company outsourced its IT, negotiating excellent rates. Horrendous customer service created productivity issues. We discuss the management of the outsourcer that sets up and maintains your servers, network, help desk and other IT functions, referred to as a managed services provider (MSP).
The Small Business Blog
JUNE 29, 2010
The term ‘business overhead’ refers to the general cost of running a business; this can include carrying an inventory, supplies, staff and premises. In this economy, every price is negotiable. The money that leaves a small business is often taken up with overheads that are necessary for the day to day running of the business.
The Small Business Blog
OCTOBER 18, 2007
Anybody in this kind of service business should understand what service is all about, not answering the phone shows they don’t – they will leave you high and dry sooner or later. Get references, if you can. Get a back-up.
Success
AUGUST 3, 2021
Twos are sometimes referred to as the office “mom” or “dad” because of their warm dispositions and tendency to know what’s going on in everyone’s personal lives. This makes Twos caring leaders and excellent customer service reps, but can also hinder efficiency. Type Two: The Helper. Motivated by: Being needed Fears: Rejection.
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