Customer Service International Social Media Twitter 
Customers Rock!
OCTOBER 18, 2011
Harry is with Useful Social Media , and I will be presenting at their New York Conference on Social Media and Customer Service next week. Plus, Harry interviewed me about my book, The Hidden Power of Your Customers: Four Keys to Growing Your Business Through Existing Customers.
Small Business CEO
OCTOBER 14, 2013
It becomes a necessity to ask for their Facebook pages and viewing their Twitter accounts. Social media has invaded modern life and anyone not on any of the big three platform is practically unknown. Although long overdue, businesses are finally embracing social media as the new platform to make them known.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
Catch Friday
OCTOBER 6, 2010
Social Media, they work for companies. Social media are really making it possible for companies and consumers to bridge the gap between them. Businesses are now using social media for a whole range of communication efforts that include- marketing, public relations, and even customer service.
Catch Friday
NOVEMBER 2, 2010
You can maximize the use of social media for public relations. Make sure that you initiate as well as participate in social conversations. This is why it is important that when you use social media for business that you really learn to listen. Social media are tools that you can use to reach audiences.
Service Untitled
MAY 21, 2013
No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.
Service Untitled
AUGUST 8, 2011
The old-fashioned customer service agents spent most of their time on the phones trying to resolve problems, but now such quick social media outlets as Twitter can quickly lead to a firestorm of criticism if not handled immediately. What are the golden rules of knock-down, kick-butt, customer service?
Make or Break Moments
MAY 7, 2010
Fast forward to today and the abstract experiment is now a concrete treatise on the state of social media and marketing best practices as a whole. Read all about it and then order your copy.
Expert insights. Personalized for you.
100 
Let's personalize your content