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Customer service representatives are heroes too

Service Untitled

On January 21, a customer service agent for 39DollarGlasses.com has been lauded as a hero after some quick thinking. Customer service representative Donna Petrosini was speaking with Karen Ford, a customer since 2008, when Ford began to slur her words and dropped the phone. Good service valued over good food?

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Healthy Eating Habits Take a Back Seat at the Office For America's Working Professionals

Office Dynamics

GrubHub Seamless Survey Finds Disconnect Between Healthy Eating Know-How and. The survey reveals that employees often make poor food choices while in the office despite more than 60 percent of professionals claiming to understand the important role food plays in productivity and concentration. Workplace Eating Habits.

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Service Untitled» Blog Archive » Good service valued over good food?

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives Good service valued over good food? Only one in five people valued good service over the quality of food.

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Customer surveys can make a difference in business

Service Untitled

No matter how sophisticated a business owner thinks he might be, there is always the need to focus on “key issues&# related to overall customer satisfaction and thus – customer loyalty. How likely would you be to continue dining with us at ABC Luncheon Restaurant two years from now? photo credit: Gustavo Pimenta.

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Service Untitled» Blog Archive » American consumers report.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. a Georgia provider of Customer Experience Management reported American consumers feel customer service satisfaction has slipped since the first quarter of the year. noted the downward trends. Of the 31.5%

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Zoe Ellis Moore Founder of Spaces to Places | Navigating the Changing Needs of Today’s Professionals: Trends in the Flexible Workspace Industry

Allwork

The Instant Office report was fascinating from this year, this of September, and it was all about service and just basic things of great customer service there. These are the basics that it seems to be with this survey. This seems to be one of the criteria that as an individual, everybody’s marking it on.

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Service Untitled» Blog Archive » The 2010 Fanati Award

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Some were more “traditional&# and featured people talking about customer service while some of the others were more upbeat and engaging. The winner this year was a company called Pet Relocation.

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