Remove Customer Service Remove Holidays Remove Phones Remove Promotion
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Walmart’s dismal customer service scores drive customers away

Service Untitled

Since 2007, Walmart department and discount stores repeatedly have been labeled with the dubious distinction of having the “worst customer service in America.” Yet, shoppers can be a forgiving lot if customer service personnel are at the job and eager to please, but that doesn’t seem to happen much at Walmart.

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Small Business Saturday – a boon for local retail stores

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The campaign, started by American Express small-business unit has helped to advertise the advantages of shopping locally – personalized service, convenience, and the opportunity to promote healthy economics in one’s own neighborhood.

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Customer satisfaction for retailers at all time high

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For the third year in a row, customer satisfaction in the retail trade for the United States is at an all time industry high, but of course there are always some caveats since many of the top retailers who scored relatively low for customer satisfaction are among the top retailers. Even the wealthiest shoppers enjoy a good bargain.).

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Amazon.com takes first place in customer satisfaction

Service Untitled

A Christmas Customer Satisfaction Index survey showed Amazon as the top online retailer to best satisfy consumers during the busy holiday shopping season. People using mobile and smart phones rarely made purchases that way, and mainly used the devices to research prices, compare product specifications, or do product research.

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Interview with Rob Siefker of Zappos – Part 1 of 4

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It was one of my first jobs out of college actually and I started answering phone calls for the call center so that’s where my history with Zappos started. So that four weeks incorporates the call center training so everyone learns how to answer the phone, everyone talks to customers. There’s talk of history.

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Ep 243: Nicole Grinnell on Delegation and Unlocking Your Productivity Potential

LEADERASSISTANT.COM

ezCater’s simple-to-use platform provides a network of over 100,000 restaurants nationwide, business-grade reliability, food spend management tools, and 24/7 support from their highly trained customer service team. All those traditional holiday things, go to the plaza, just walk through go through the park. I was on the phone.

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Interview with Rob Siefker of Zappos – Part 4 of 4

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They can listen to phone calls. They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. They’ve learned the ones that they want and they just want to answer the phones on a day–to–day basis. And it comes through in the phone call.