Success
AUGUST 3, 2021
In an office setting, this insight can explain why some collaborators need more time to process information than others, why some people monopolize meetings, and how to reach the employees who never speak up. This makes Twos caring leaders and excellent customer service reps, but can also hinder efficiency.
Success
DECEMBER 21, 2022
Overall, whether it’s gossip from co-workers, violence in the media, pessimism in your own thoughts or other influences, make conscious efforts to reduce your exposure to the negative. Todd Duncan , sales expert and co-author of The 10 Golden Rules of Customer Service: The Story of the $6,000 Egg.
On The Job
JULY 22, 2010
Further, studies show that employees allowed to use social media on the jobs help drive profitability, improve customer service – and contrary to employer fears – may help workers do their jobs better. Cavalli points out that social media interaction isn’t always about discussing a new movie or dishing the latest gossip.
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