Remove Customer Service Remove Gifts Remove Organization Remove Purchasing
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‘Tis the season to rev up the customer service

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Shoppers will be looking for the best prices, discounts, free shipping, coupons, and blowout sales, however organizations that match the atmosphere with the merchandise will find an increase in buyers and an increase in sales. The average holiday shopper will spend 15 hours this season shopping for presents. photo credit: Zürich Film Office.

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Is your customer service “naughty” or “nice?”

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Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. The same kind of question arises when an organization charges less for a product online than if you actually walked into the store?

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Customer service actions to guarantee repeat business

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Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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Customer service actions to guarantee repeat business

Service Untitled

Great products and great service add up to a successful business, and keeping your customers coming back and spending their money in your organization continues to be more competitive. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone.

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Consumer Reports’ naughty and nice list for holiday shoppers

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The input came from reporters and editors and covered shopping, travel, hospitality, and telecommunications, and identifies some good and some frowned upon shopping policies of 20 popular organizations. Wal-Mart for their return policy refunding cash (for purchases under $25), gift cards (for purchases over $25), or an even exchange.

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Create a “wow” experience and customers will come

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Customer experiences ultimately make the difference between customers walking through the door of your business or that of your competition. It doesn’t happen by chance because all functions in an organization need to be aligned in order for the process to run perfectly. Have gift cards available for customers.

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To Sell is Human Summary and Review

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Pink (signed by the author himself) to all of our employees at A Small Orange as part of our holiday gift package. As a very service-centric company, we wanted to illustrate the fact that sales isn’t what it used to be and isn’t all about conning people into making a buying decision they otherwise would be against.