Remove Customer Service Remove Gifts Remove Holidays Remove Products
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5 Ways to Thrill Your Customers (Because a Thank You Email Just Doesn’t Cut It Anymore)

Success

In its 2011 Oracle Customer Experience Impact Report , Harris Research found that 86 percent of U.S. consumers would pay more for a better service experience and that 89 percent have stopped doing business with a company after experiencing poor customer service. These steps can help you deliver superb customer service.

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Free Services to Green Your Holidays!

Eco-Office Gals

The holidays are coming up quick and it’s time for Eco-Office Gals to get in the giving spirit. Christmas cards or holiday catalogs may be on the holiday horizon. PFL prints Holiday cards, business cards, note cards, catalogs, stationery, brochures and more. So, what does this have to do with my gift to you?

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Counting down holiday shopping days: Great customer service needed

Service Untitled

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense.

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Warm thoughts for customer service during the holidays

Service Untitled

Don’t just promote your product, but give something valuable. Take care of your customers and attract new ones. Think about buying some small branded useful gifts to give out as promotions; key chains, cups, coolers, umbrellas, etc. Do these simple tasks again and again; not just at holiday time.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

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Is your customer service “naughty” or “nice?”

Service Untitled

Consumer Reports just came out with their holiday report card giving holiday shoppers some interesting facts Santa’s helpers will surely want to consider before buying gifts either at the mall or online. Is customer satisfaction exploited by the fine print? photo credit: kholkute. photo credit: kholkute.