Remove Customer Service Remove Gifts Remove Goals Remove Purchasing
article thumbnail

Exceptional Client Care Goes Way Beyond Your Services List

Step It Up VA Coaching

And they’re things that are not always mentioned when we talk about customer service. What I’m talking about is more than just good customer service. Make it your goal that every client could say, “I never even knew you had other clients.” Invest yourself in your client’s business.

article thumbnail

The Best Client Retention Strategies to Use Now

Success

To achieve your goals, you must develop a customer care policy that’s understood and adhered to by every member of your team. Your customer service, sales and marketing teams, and even IT and contractors must understand your corporate retention program for maximum impact. It will draw new clients as well.

Gifts 276
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Consumer Reports’ naughty and nice list for holiday shoppers

Service Untitled

“Our goal isn’t to laud one company or put down another, but to call out specific policies that we think put consumers first or put them behind the eight ball,&# stated Tod Marks, senior editor and resident shopping expert at Consumer Reports. Their website does not offer a customer service phone number.

article thumbnail

Create a “wow” experience and customers will come

Service Untitled

We want those customers to become fans; think Pittsburgh Steelers and Greenbay Packers Superbowl – the ultimate in “wow&# experience. Alright admittedly that seems over the top, but nevertheless a work in progress requires an immense amount of work and dedication to finally realize your goals.

Gifts 40
article thumbnail

Small Business World News Round-up – 2009/12/15

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." A recent survey of small-business owners or managers by American Express’ small-business division shows that fewer of them are planning to give gifts or cash.

2009 100
article thumbnail

Don't charge by the hour! | THE SMALL BUSINESS BLOG

The Small Business Blog

6 days ago RT @ WinWeb Focus on Your Small Business Goals - [link] 6 days ago Perluondo: "They're exactly the demographics I'm looking for." I mean, I don’t need certification and i’ve only learned to do home staging business right at home with a little help from a book guide I purchased online.

2008 100
article thumbnail

How to Launch (and Maintain) a Successful E-Commerce Business

Success

Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? customers) for money without creating the product. They understand that getting their goods will take some time, and know that they will be refunded if you fail to hit your funding goals.