Professional Assistant Blog

JULY 17, 2009

Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner. Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty?

Customer Service 100

Customer Service 2008 Google Docs Cubicle 100

Professional Assistant Blog

SEPTEMBER 9, 2008

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

2008 100

2008 Customer Service Cubicle Google Docs 100

Office Dynamics

SEPTEMBER 12, 2010

As I perform seminars throughout North America in every kind of business you can think of, I often encounter people who are proud that they can multi-task. I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives.

Fax 100

Fax Stress Customer Service Phones 100

Office Dynamics

SEPTEMBER 12, 2010

As I perform seminars throughout North America in every kind of business you can think of, I often encounter people who are proud that they can multi-task. I believe that our obsession with technology - with cell phones, computers (as well as e-mails and instant messaging), pagers and fax machines - is creating a lot of stress in our lives.

Fax 100

Fax Stress Customer Service Phones 100