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Don’t hold back AT&T customer service agent

Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

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Service Untitled» Blog Archive » Employee engagement is a force.

Service Untitled

SEPTEMBER 8, 2010

Service Untitled The blog about customer service and the customer service experience. Mix into the brewing storm, inefficient systems, inflexible bureaucracy, and lack of intercommunication; rumors fly, and you now have unengaged employees who become very expensive for any company. Well thought. Train them.

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