Customer Service Expenses Phones Social Media 
Service Untitled
JULY 31, 2012
Do these powerful organizations therefore view customer service as an operational cost rather than a marketing investment? In a study from CRM Guru, bad customer service accounts for 70 percent of customer attrition followed by poor quality at 30 percent, price at 25 percent, and functionality at 15 percent.
Service Untitled
SEPTEMBER 16, 2013
This week was a drama-filled example of a customer “gone wild” when an incredibly frustrated customer service recording from Reddit was made public on YouTube. Was the customer service rule at the company never to hang up on anyone or be fired?
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Office Dynamics
OCTOBER 15, 2014
Do you hear the ‘ Ring, Ring’ of the Get-a-Clue phone? Not long after, I had phone call with a close friend that has known me since high school. What example am I setting for our teenage daughter about pursuing dreams at a fairly expensive price? It’s a message, folks! Are you hearing it? Are you hearing it? Friend: I miss you.
Service Untitled
NOVEMBER 8, 2013
No doubt we have all been victims of bad customer service, and no doubt we have left companies and moved on to their competition because the experience, at least in our own eyes for the moment, had been intolerable. The real payoff happens when we get to the front of the line or the representative answers the phone.
The Small Business Blog
JANUARY 11, 2010
Business Telephone Systems & Phone Lines For Your Business techdepot.co.uk Other Great Business Blogs Social Media for Business WinWeb Pitch of the Week – Martin Everard Benefits Of Building A Home Business Is There More Financial Hardship To Come? The best tip from my point of view would be to avoid unnecessary expenses.
Service Untitled
JANUARY 27, 2011
In today’s market, customers use online and offline engagement with each other or with a company, and with this avalanche of data, customers make their decision where to shop, how much to spend, and who gives the best service and support. I returned the phone, and the store replaced it.
Service Untitled
NOVEMBER 10, 2010
A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff. Employee reduction – Outsourcing sets a company free of paying for employee incentives, training, hiring, and providing expensive employee benefits such as health insurance, pension planning, and vacation pay.
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