Service Untitled

JANUARY 17, 2011

Rachael Parcht, customer service representative for AT&T may have just been having an incredibly bad day, but that hardly can be viewed as an excuse for her terrible conduct on Twitter. Customer service is also based on civility, and rudeness is expensive. photo credit: jeamariemarien.

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Customer Service AT&T Self Esteem Verizon 40

Service Untitled

SEPTEMBER 21, 2010

Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign?

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Customer Service Training Etiquette Medical 40

Service Untitled

JULY 26, 2010

Service Untitled The blog about customer service and the customer service experience. Shouldn’t hospitals provide customer service? It has three major goals, and for the first time provided patients with some level of customer service.

Customer Service 40

Customer Service Medical Health Etiquette 40

The Small Business Blog

MAY 8, 2006

Firstly, you need to understand in the UK there is no requirement to have any formal training or qualifications before calling yourself an accountant. After all solicitors, medical doctors etc all have to be formally qualified and people assume the same of accountants. Hopefully not!

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Success

DECEMBER 14, 2022

Commutes can be the bane of city dwellers’ existences, but not for commuters at the Armitage train station in Chicago. In the coldest of winter mornings, Janet Martin, with Chicago Transit Authority, mans the turnstiles, welcoming customers with a smile. I’m screwed.”. Megan O’Neal. Good Day to You. ELLEN KOBE. You’re back!”

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Small Business CEO

FEBRUARY 27, 2013

These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company. In general, these employees are secure in their positions, and are more likely to train faster, stay longer, and be more productive. Benefits Photo via Shutterstock.

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Salary Medical Payroll Policies 40

Service Untitled

APRIL 4, 2014

Customers aren’t always right, but outstanding customer service representatives who can say yes to correct service issues are more likely to garner support and help an organization recover from mistakes. Some companies repeatedly fail at customer service, because of inconsistencies.

Customer Service 40

Customer Service Medical Purchasing Training 40