Customer Service Expenses Interviewing Software 
Small Business CEO
DECEMBER 15, 2009
Workflow software automates processes by moving a task through different stages of a process. Some examples: Customer service calls need to record details about the call and any follow up. Normally, customer service reps have several applications they need to switch between. Increase cross training capabilities.
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AUGUST 5, 2010
Service Untitled The blog about customer service and the customer service experience. The customer service representative standing at the kiosk in the lobby of the bank had been speaking to a customer about a “Power of Attorney&# and its relevance to her aged parent.
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SEPTEMBER 17, 2010
Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.
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OCTOBER 6, 2010
Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.
On The Job
MARCH 17, 2010
Helpful information and advice from Americas favorite workplace columnist About Anita Blog Books Syndicated Column Interviews Career Links Contact Wednesday, March 17, 2010 6 Ways to Show Your Worth When you invest money, you want that investment to grow, right? Look for costs to cut. Look for costs to cut. Catch mistakes.
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SEPTEMBER 21, 2010
Service Untitled The blog about customer service and the customer service experience. Almost any company will state on a mission statement their commitment to excellent customer service, but how many of those organizations follow through on that campaign? .
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OCTOBER 8, 2010
Service Untitled The blog about customer service and the customer service experience. Ford claims that going to a dealer for work outside of the new warranty period may initially present as being more expensive, however in the long run the dealers have better processes, training, and parts as to Ford products.
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