Service Untitled

OCTOBER 25, 2010

Service Untitled The blog about customer service and the customer service experience. Now we have progressed to a Social Customer Relationship Management (Social CRM) which takes us from the original CRM and now adds new communication channels via the social web to concentrate on better customer relationships.

Social Media 40

Social Media Customer Service Etiquette 2010 40

Service Untitled

OCTOBER 7, 2010

Service Untitled The blog about customer service and the customer service experience. After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

AUGUST 26, 2010

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list.

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. I stumbled upon your blog from the Perfect Apology website ( [link] ), which I visited because I was looking for customer service case studies. Customer service is one of the many topics.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Service Untitled

FEBRUARY 29, 2012

They can listen to phone calls. They know how they’re doing with their service level goals, their attendance, what other types of skill set goals they have. So I mean that stuff is happening all the time and we don’t try to put into a process where you only get the review twice a year or once a year. So we don’t do it that way.

Interviewing 40

Interviewing Customer Service Skills Goals 40

Make or Break Moments

FEBRUARY 1, 2010

Both of us were preoccupied with other tasks and wanted to complete the sales process so we could check it off our to-do list. One of the most important elements in the sales process is establishing and building rapport with your prospect or client. When you have rapport, the sales process moves forward easily.

Customer Service 100

Customer Service 2010 2009 2008 100

Service Untitled

JUNE 24, 2010

Service Untitled The blog about customer service and the customer service experience. There are several factors that play a role in that: listening to the market and developing the right solutions for our customers’ needs, providing excellent customer service, and open, honest and timely communication.

Interviewing 40

Interviewing Customer Service 2010 Etiquette 40