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The Enneagram at Work: Which Number Are You?

Success

That’s why many business leaders are turning to the Enneagram, a personality tool with ancient roots, to learn more about their employees and how to best equip them for success. This makes Twos caring leaders and excellent customer service reps, but can also hinder efficiency.

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Book Review: The Customer Service Survival Kit

Service Untitled

The Customer Service Survival Kit was written by Richard S. Gallagher, a practicing psychotherapist and the author of many customer service books who has trained over 20,000 people on how to handle the most daunting situations with customers while improving their confidence and an organization’s customer relations.