Remove Customer Service Remove Email Remove Reference Remove Social Media
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Tackling Business Strategy: 6 Tenets of Building a Scalable Brand

Success

Scalability refers to the ability of a business to increase revenue without much increase in costs. And build them out for every type of media you may one day use. Maximize brand scalability through social media. That’s one of the greatest underrated aspects of social media.

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How to survive customer service blunders in the world of social media

Service Untitled

I heard the term “social vampire” in 2005 when it referred to a person who more or less attached them self to someone and piled on attention until they felt that the person they were endowing with excessive flattery liked them in return.

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What Is a Good NPS Score?

Success

“On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. Passives score between 7 and 8, whereas scores 0 through 6 refer to detractors. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

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A practical approach to dealing with customer service frustrations

Service Untitled

No doubt, it has been a tough week for customer service. Internal Revenue Service acting agency head, Steven T. Miller who is resigning from his post stated earlier this week: “I can say generally, we provided horrible customer service. A popular solution is to take it to social media.

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Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service.

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Essential Systems for Entrepreneurs

Jen Lawrence

We go from day-to-day fielding emails, doing our best to stay on top of our task list, and hoping we’re piecing everything together correctly. Email, Calendar, Task Management, Document Management, Password Database. Email Marketing, Social Media, Website. Sales Funnels and Customer Service.

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Ten Small Business Trends You Need to Embrace in 2015

Tips From T. Marie

Today when we talk about user experience it refers to things like your website and services. That means responsive websites, cloud storage of shared documents and ease of communicating via email and social media. Customer Service Goes SOCIAL. Being CONNECTED. It’s PERSONAL. They should.

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