Remove Customer Service Remove Education Remove Etiquette Remove Training
article thumbnail

Service Untitled» Blog Archive » Customer Service Week celebrates.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The International Customer Association began Customer Service Week in 1988, and in 1992 Congress proclaimed Customer Service Week a nationally recognized event.

article thumbnail

Service Untitled» Blog Archive » Accountability in customer service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Without accountability our customer service winds up with the grim consequences of empty promises, excuses and blaming others; most likely the customers. If I shop at Walmart for a pair of denim.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » B&H Customer Service

Service Untitled

Service Untitled The blog about customer service and the customer service experience. I didn’t notice much that was just kept in boxes or otherwise inaccessible to customers. Our educated staff. A system that makes special orders simple is a system that helps promote customer service.

article thumbnail

How to act like an adult when you need customer support

Service Untitled

So carrying all of this along to adulthood, let’s assume there is something that compels a person to complain about a product or a service. Let the primary focus begin with becoming educated and a thoroughly informed consumer. Behind the Scenes Customer Satisfaction Customer Service Customer Service Experience Etiquette'

article thumbnail

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. In this part of the interview, we talk about how customer service ties in with the different types of American Express cards and how American Express approaches the important topics of empowerment and taking ownership of issues.

article thumbnail

Service Untitled» Blog Archive » Attitude makes the difference in.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

article thumbnail

Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. In an information driven society, where anyone can research brands as easily as connecting to the internet, customer service is apt to be the winning difference. Listen to my complaints. Resolve my problem.