BMT Office Administration

OCTOBER 4, 2022

If you’ve ever called a customer support line, you’ve likely heard the classic automated phrase, “This call may be recorded for quality assurance or training purposes.”. Companies would record customer support calls to ensure customer satisfaction and use them for future employee training. File tracking has other benefits as well.

Filing 52

Filing 2020 Suppliers Social Media 52

Service Untitled

SEPTEMBER 22, 2010

Question: Tell me about how you engineer the different types of service for each different card level. How does your organization or American Express think about what a Centurion card member gets or a Platinum card member? To get back to your last question first, we want the CCPs to assess the card members mood.

Interviewing 40

Interviewing Customer Service Credit Card Atrium 40

Service Untitled

AUGUST 26, 2010

Part one includes an introduction to Doria and her background with American Express, a quick overview of the different service centers that American Express has around the country, and some information on how American Express hires and trains its customer service representatives (called Customer Care Professionals). Things like that?

Interviewing 40

Interviewing Customer Service Credit Card Networking 40

Service Untitled

SEPTEMBER 3, 2010

Professionals typically progress and work their way through the organization to build experience. Question: How do you train for Relationship Care? How do you train someone that when a customer says I am moving and need to change my address to start suggesting home improvement and all that?

Interviewing 40

Interviewing Customer Service Credit Card Promotion 40

Service Untitled

OCTOBER 7, 2010

After 23 years here, our competition cannot replicate the level of service we provide, customer service is part of our DNAnswer: We hire for it, we train for it, we reinvest in our people through constant upskilling. Powers and Associates award for highest customer satisfaction with credit cards companies and that speaks volumes.

Interviewing 40

Interviewing Customer Service Social Media Credit Card 40

Service Untitled

AUGUST 30, 2010

With nearly a one-click installation, different categories were organized giving people the opportunity to discuss pre-sale questions, member questions, customer support, while creating a personal touch. She started with the very basic questions and answers customers would repeatedly ask her and has been adding more ever since.

Customer Service 40

Customer Service Social Media Credit Card Etiquette 40