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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Classroom instruction, live training, coaches and coaching while directly responding to customers help representatives capture the mood of the customer and be better equipped to listen and know how to respond. The first stage of Relationship Care concentrates on existing employees and increasing their training by 20%.

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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

An example would be call centers, where employee phone calls and voicemails were recorded and closely monitored to ensure their quality and efficiency. That’s especially true if the communications are made via company equipment (laptops, phone systems, etc.). Monitoring phone calls and voicemails. Social security number.

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