Service Untitled

MAY 6, 2014

If 60% of customers tell their friends of a bad experience, 31% share their experiences on Facebook and other social media, and 20% write reviews, we definitely need a positive service recovery when our most sophisticated technology fails to remedy a customer’s displeasure. Take for instance the complicated world of credit cards.

Credit Card 40

Credit Card Customer Service Social Media Holidays 40

Small Business CEO

JULY 1, 2013

Every business loves targeted, organic traffic from the search engines. Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards.

Google 40

Google Social Media Credit Card Agencies 40

Service Untitled

SEPTEMBER 16, 2013

Picture a client, who for three hours tried in vain to get an issue resolved at an alleged home security organization, and went from agent to agent until finally customer service representative Michelle left a number for the client to call. Everyone agrees poor customer service is frustrating, and as hard as we try sometimes, failures happen.

Customer Service 40

Customer Service Credit Card Social Media Agencies 40

Andrea Kalli

MARCH 9, 2010

Novelists can offer several books together at a package discount. Package prices should reflect a discount of 20% to 30% of the price of the products purchased separately. Like packages, the price should reflect a discount off the prices of the separate products. Some courses also include individual or group coaching sessions.

Social Media 100

Social Media Promotion PDF Microsoft Outlook 100

Andrea Kalli

MARCH 9, 2010

Novelists can offer several books together at a package discount. Package prices should reflect a discount of 20% to 30% of the price of the products purchased separately. Like packages, the price should reflect a discount off the prices of the separate products. Some courses also include individual or group coaching sessions.

Social Media 100

Social Media Promotion PDF Microsoft Outlook 100

Brilliantly Better

APRIL 29, 2010

Last time he did it, I ended up on the first page of Delicious, Digg and a few other social media outlets, after I wrote my first huge list post: 100 Ways To Live A Better Life ). I do think social media is making us prone to attention disorder and it highly affects our ability to stay focused.

Training 40

Training 2010 Social Media AT&T 40