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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Keep in mind that they are the ones that are paying your salary.

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Anastasia Penright – CEO at Respect My Voice | Leaders: Create a Drama Free Workplace

Allwork

I’ll talk about my time, which is my longest stint at Wells Fargo, but I can even kind of back up just even before that and say I worked at Walt Disney World as an intern, which taught me so much about people, because customer service, oh, my goodness, it is top notch at Walt Disney World. And so I interned there.

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Leading and Working with a Multi-VA Team

Denise Aday

The cost is still built into pricing, of course. I do so because a) I like the transparency and ability for clients to see exactly what they’re paying for and b) it’s actually a service item. From this discussion I realized that having a team member other than myself serve as project manager is the way to go before long.