Customers Rock!

JANUARY 24, 2012

In order to answer this question, one must consider the true cost of managing a social media program. What are the costs? In order to consider calculating ROI, one must understand the costs involved with social media. Other costs are not quite as obvious. The other side of the coin from revenue is cost savings.

Social Media 100

Social Media Verizon Customer Service 2012 100

Make or Break Moments

JUNE 4, 2010

The cost? at Name Cheap to buy my name, it just cost me the time it took to put it together. So have your purchased your name as a URL? A great way to make it easy to be found on the Internet is to have a landing page that people can visit that will showcase all of your web activity. It was almost free.

Customer Service 100

Customer Service 2009 2008 Social Media 100

Make or Break Moments

JULY 9, 2010

Big main frame machines that took up an entire room in a company, cost millions of dollars and required special cooling so they didn’t over heat. saw an opportunity to help business owners by purchasing and maintaining the mainframe and allowing businesses to have Jim’s business do the computer work. Jim Rutledge, Sr.

Customer Service 100

Customer Service 2009 2008 2010 100

Allwork

NOVEMBER 6, 2023

So there’s a traditional model and traditionally businesses, larger businesses have leased a property or they’ve purchased it, so they have got much more longer commitment to that asset. It costs so much with some of this equipment as well. And so these niche providers of specialists are coming up as well.

AT&T 275

AT&T Environment Travel Restaurants 275

Service Untitled

JANUARY 22, 2013

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

Customer Service 40

Customer Service Purchasing Salary Training 40

Eco-Office Gals

DECEMBER 10, 2013

The process of making a transaction at a retail store and receiving a thermally printed receipt is so familiar that customers may think it is the only way to get a record of their purchase of products or services. Costs associated with issuing and filing paper receipts is driving the conversion to e-receipts.

Credit Card 100

Credit Card Customer Service Email Environment 100

Service Untitled

JUNE 7, 2011

I know the phrase “customer value&# is tossed around training sessions and customer service seminars, but I often wonder how objective organizations really are in their evaluations. How is customer value therefore determined? photo credit: seantoyer.

Customer Service 40

Customer Service Purchasing AT&T Environment 40

Service Untitled

MARCH 10, 2014

A Zappos Customer Loyalty Team supervisor, in fact stated: “Zappos’s first core value is to deliver wow through service, and we feel that allowing our team members the ability to stay on the phone with a customer for as long as they need is a crucial means of fulfilling this value.”.

Customer Service 40

Customer Service 2012 2007 Phones 40

Small Business Labs

DECEMBER 16, 2014

Already in use by Apple and other major retailers, Beacons are being used for applications such as in-store customer service notifications, special upgrade offers and personalized marketing messages.    3. "Lean Years” thinking will continue in 2015 and small businesses need to evaluate its impact on their firms.

2015 100

2015 Payroll Finance Skills 100

Service Untitled

OCTOBER 24, 2012

Every successful business has to attract customers or clients. We need to persuade them to purchase our product or service, buy a lot of our product or service, return to do more business with us because they were pleased, and then tell their friends and family how great we are.

Customer Service 40

Customer Service Purchasing AT&T Training 40

Small Business CEO

JULY 6, 2011

Sadly, the outsourcer failed to purchase software, installing the same copy again and again. Horrendous customer service created productivity issues. The company paid a penalty to exit the contract and had to purchase the unlicensed software, taking a serious hit to profitability. How does equipment get purchased?

Purchasing 40

Purchasing PDF Negotiating Equipment 40

Service Untitled

MAY 12, 2010

Service Untitled The blog about customer service and the customer service experience. Customer satisfaction programs don’t have to be confusing; rather the basic premise of little things making a huge difference is universal when dealing with consumers. Don’t argue with customers.

Customer Service 40

Customer Service Purchasing Phones Etiquette 40

Service Untitled

JULY 30, 2010

Service Untitled The blog about customer service and the customer service experience. All it took was my phone number and email address, and I would earn money back on all of my purchases. Customer loyalty programs are showing up everywhere. Why does Petco do it? So how do you go about having one?

Customer Service 40

Customer Service Expenses Purchasing Etiquette 40

Andrea Kalli

MARCH 25, 2010

For a major corporation, the cost of reaching a new customer and doing something special is outweighed by the returns coming in from their already large customer base. With a personal approach, you will quickly pick up customers and clients that are otherwise left staring at big company advertising.

Social Media 100

Social Media Microsoft Outlook 2010 Twitter 100

The Small Business Blog

MAY 13, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? How to be successful and eco-friendly. Making your small business carbon neutral.

2010 100

2010 2007 2008 2006 100

The Small Business Blog

JUNE 20, 2010

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Make sure they know exactly how your products and services can help their business succeed.

2007 100

2007 2008 2006 2009 100

Service Untitled

NOVEMBER 5, 2010

The easiest way to figure this out is through surveys which analyzes a customer; builds a profile, builds models of their preferences, and often can predict problems before they even happen. Customers don’t want to be embarrassed, lectured, corrected, or have an agent express a “know it all&# attitude. Value client opinion.

Customer Service 40

Customer Service Social Media Training AT&T 40

The Small Business Blog

SEPTEMBER 19, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? A website teaching readers about the day-to-day training requirements for various sports.

2009 100

2009 2007 2008 2006 100

Service Untitled

NOVEMBER 10, 2010

Few companies have not been affected by the economy, and in turn are looking for the most cost efficient ways to manage different sectors of their businesses including customer support services. A company can downgrade or upgrade services as needed without the expense of hiring more seasonal staff.

Postal Service 40

Postal Service Expenses Customer Service Social Media 40

Service Untitled

APRIL 16, 2009

Service Untitled The blog about customer service and the customer service experience. The company doesn’t find it profitable to help customers on an individual service basis, so they make you purchase more services to hike up the per visit/transaction charge.

Customer Service 40

Customer Service AT&T Policies Expenses 40

Success

SEPTEMBER 6, 2021

Your value proposition is “a promise of value to be delivered ,” says Peep Laja, founder of marketing training firm, CXL. Any less and you attract too many needy customers. More, and they will expect white-glove customer service. Or a service? Making infinite copies of your product without additional costs.

Social Media 285

Social Media Email Google Interviewing 285

The Small Business Blog

NOVEMBER 9, 2009

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? How to be successful and eco-friendly. Making your small business carbon neutral.

2009 100

2009 2007 2008 2006 100

Service Untitled

APRIL 2, 2013

Call centers can range from one or two people in a small office to thousands of customer service representatives in huge office complexes, but a customer’s view is set by their first impression or that first phone call needed for help. With repeat customers come recommendations and more customers.

Customer Service 40

Customer Service Social Media Training Expenses 40

Small Business CEO

FEBRUARY 27, 2013

These cost-cutting efforts will affect every department in a company, especially HR, as most companies spend the largest part of their revenue on salaries and wages. These hidden costs involve the recruiting, hiring and training of employees and can have a significant effect on the financial health and bottom line of a company.

Salary 40

Salary Medical Payroll Policies 40

The Small Business Blog

OCTOBER 2, 2007

Community for small business outsourcing and cost control. Planned Maintenance – Upgrade to WinWeb.com The Cost of Borrowing Small Office Tips Finding The Best Employees For Your Small Business Do You Need Encouraging To ‘Go Green’? Having looked into the options we have decided to purchase the Interwatch Security system.

2007 100

2007 2008 2009 2010 100

Recruit CRM

JANUARY 10, 2022

From matching candidates to roles to programmatic advertising, sourcing tools ensure you’re reaching the best candidates and are a cost-effective solution to add to your recruitment stack. Will it require training, and how easy is it to use? A few questions you should ask yourself include— Does it integrate with your existing tools?

Cover Letter 68

Cover Letter Interviewing Social Media Phones 68

Men With Pens

JANUARY 10, 2010

Listening to Experts is Expensive When new business owners believe faulty information they find on the web, it costs them a great deal. Like I told someone last week: “If you don’t know the first thing about automobiles, a tuneup might cost you $2500.&# Trust before like, in all initial purchases and sales.

2010 40

2010 AT&T Social Media Twitter 40

Success

MARCH 4, 2024

The Future of Happiness: 5 Modern Strategies for Balancing Productivity and Well-Being in the Digital Era By Amy Blankson Technology makes us more productive, but it comes with a cost: multitasking, 24-hour availability and the incessant sensation that we are falling further behind. This is a huge miscalculation.

UPS 275

UPS Social Media Etiquette Health 275

Recruit CRM

NOVEMBER 8, 2021

Improved Cost Per Hire We all know most businesses cannot invest hundreds of dollars ongoing through the expensive screening process, every time they have to hire new talent. Similarly, these businesses cannot afford to hire the wrong resource because of an inefficient screening process, as it could cost them much more afterwards.

Resume 69

Resume Agencies Social Media Interviewing 69

Service Untitled

JULY 15, 2010

Service Untitled The blog about customer service and the customer service experience. Throughout the book, the author describes what each personality can bring to customers, fellow employees and the sales staff; how they react as managers and what an owner can do to enhance everyone’s best talents.

Customer Service 40

Customer Service Interviewing Training Expenses 40