Remove Cost Remove Customer Service Remove Gifts Remove Holidays
article thumbnail

Counting down holiday shopping days: Great customer service needed

Service Untitled

The National Retail Federation estimates the average jolly holiday shopper will conservatively spend $750 for family and friends this season. Of course that includes gifts, decorations, and greeting cards which we all like to share as the joys of the season take over our common sense.

article thumbnail

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Sending flowers and customer service

Service Untitled

Many of us order our flowers over the phone or the Internet, and since holidays are a one shot deal when it comes to flowers being at their required destination on time, we as consumers hold florists to a high level of “flower” responsibility. Only a few dissatisfied customers ever received an answer on that ominous February 14th.

article thumbnail

Customer service actions to guarantee repeat business

Service Untitled

That piece of candy didn’t cost much, but I’ll never forget how I smiled and to this day have never forgotten that particular hotel. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone. Customers and clients always like to be recognized.

article thumbnail

Customer service actions to guarantee repeat business

Service Untitled

That piece of candy didn’t cost much, but I’ll never forget how I smiled and to this day have never forgotten that particular hotel. Still a birthday card, a letter or a small gift honoring the occasion, gives you another opportunity to connect personally with someone. Customers and clients always like to be recognized.

article thumbnail

The golden rules of customer loyalty

Service Untitled

It’s well recognized amongst all business owners that it cost more money to find new customers than to keep the customers we already have while trying to attract more clients to climb aboard our growing organizations. To add to the best product or service we can supply, can we then deliver more?

article thumbnail

What do re-stocking fees say about a retailer?

Service Untitled

Christmas is the time for good will toward shoppers, and with that in mind, Target, Wal-Mart, and Best Buy have dropped their re-stocking fees to boost customer service. Other stores, in an effort to boost customer loyalty offer generous return policies. Is it just the cost of doing business?