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Employee Monitoring: How to (and not to) track employee productivity

BMT Office Administration

For instance, if you don’t want employees checking their social media during the workday, you can choose to restrict sites like Facebook and Instagram (you can also block sites containing inappropriate content). Others have special tracking features for social media sites, where you can view specific employee actions.

Filing 52
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Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

In this part, Doria talks more about the American Express culture, share some things are unique to American Express call centers, talks about how American Express engages with social media and gathers customer feedback, and finally, how she interacts with customers personally. Question: Do you use social media in servicing?