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A Telephone Etiquette Test

Ian's Messy Desk

MAY 28, 2010

Home About Contact Me Links Sitemap A Telephone Etiquette Test Posted by Ian McKenzie Written on May 28, 2010 If youre new here, you may want to subscribe to my RSS feed. If your phone system shows internal vs. external calls, alter your greeting appropriately. Or, if you prefer, you can subscribe to my blog posts by e-mail.

Etiquette Ergonomics Phones Health

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Whose meeting is it anyway?

Laughing all the Way to Work

MAY 16, 2010

© Copyright Patricia Robb 2010 16 May, 2010 Whose meeting is it anyway? Do you ever get a meeting request and an agenda has not been provided, or if it is a teleconference the call-in details have not been given or the boardroom hasnt been booked for an internal meeting? Lets enjoy our day together.© 23, 1 p.m. (for

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Warning! Warning! Incoming text message.

Laughing all the Way to Work

AUGUST 15, 2009

© Copyright Patricia Robb 2010 16 August, 2009 Warning! Other times we will be talking and I notice his eyes moving to his BlackBerry and I will see he is no longer paying attention to me, but reading emails instead. Here is some common-sense etiquette: Screen your calls: Subscribe to call display. Incoming text message.

Time Zones IAAP Etiquette Phones

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We don't know what we don't know

Laughing all the Way to Work

JULY 1, 2010

© Copyright Patricia Robb 2010 2 July, 2010 We dont know what we dont know We really dont know what we dont know do we? One person can be great at software programs and know all sorts of tricks to get things done quickly and another might be excellent at organizing and managing their email account. Lets enjoy our day together.©

Time Zones IAAP 2010 International

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Pass it on.

Laughing all the Way to Work

AUGUST 13, 2010

© Copyright Patricia Robb 2010 13 August, 2010 Pass it on. I had no idea this could be done, but I was thrilled when I got her email, but it just proved to me once again that we are all holding on to things we take for granted that others know about. The tip she sent me was how to edit an email that you have received.

Time Zones IAAP PowerPoint Email

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Welcome to Canada, Mr. President.

Laughing all the Way to Work

FEBRUARY 19, 2009

© Copyright Patricia Robb 2010 19 February, 2009 Welcome to Canada, Mr. President. What is the proper etiquette when addressing or writing to a President? Here is a video link on the proper etiquette to address a President. Lets enjoy our day together.© Why do we not use their full name? 411 Look Up 411.ca

Time Zones IAAP Etiquette 2009

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Introducing The Administrative Bloopers Blog

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 Introducing The Administrative Bloopers Blog I started a new blog called The Administrative Bloopers Blog When you have a moment come and visit me over there. (for My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Meeting Minutes International

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When your boss arranges meetings behind your back.

Laughing all the Way to Work

APRIL 5, 2010

© Copyright Patricia Robb 2010 5 April, 2010 When your boss arranges meetings behind your back. Internal meetings can usually be changed more easily so start there. If you have to reschedule, send an email apologizing, but advise that your bosss schedule has changed. (for Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP 2010 International

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Admin Buddies

Laughing all the Way to Work

MARCH 20, 2010

© Copyright Patricia Robb 2010 20 March, 2010 Admin Buddies I like to have someone at work that I can buddy with. You hear something while walking down the hall or are copied on an email and know something about the purpose of a meeting coming up. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP Meeting Minutes International

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Now that is dedication.Executive Assistant donates kidney to her.

Laughing all the Way to Work

DECEMBER 28, 2009

© Copyright Patricia Robb 2010 28 December, 2009 Now that is dedication.Executive Assistant donates kidney to her boss My assistant sent me a link to a story about an Executive Assistant in British Columbia, Canada, who gave the gift of life by donating a kidney to her boss. (for Lets enjoy our day together.© 411 Look Up 411.ca

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Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

FEBRUARY 22, 2009

© Copyright Patricia Robb 2010 22 February, 2009 Protocol for addressing Canadian and foreign dignitaries A reader asked if I would post on the proper protocol to address Canadian dignitaries such as the Prime Minister or other Ministers in the government. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP Meeting Minutes International

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Keeping focussed in a busy environment

Laughing all the Way to Work

APRIL 17, 2010

© Copyright Patricia Robb 2010 17 April, 2010 Keeping focussed in a busy environment There are so many distractions in the office -- the telephone, your co-workers, email and your boss! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets 411 Look Up 411.ca

Environment Time Zones IAAP International

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We did it Canada!

Laughing all the Way to Work

FEBRUARY 28, 2010

© Copyright Patricia Robb 2010 28 February, 2010 We did it Canada! We list country codes, city codes, international and national dialing codes, and other relevant country information. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

Time Zones IAAP 2010 International

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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

JULY 12, 2010

© Copyright Patricia Robb 2010 12 July, 2010 Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie® Award winner Lynn Holgate, an Executive Assistant at High Performance Technologies, Inc. My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

2010

2010 Interviewing Time Zones IAAP

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Where's the remote thingy for the PowerPoint?

Laughing all the Way to Work

FEBRUARY 27, 2010

© Copyright Patricia Robb 2010 27 February, 2010 Wheres the remote thingy for the PowerPoint? Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© 411 Look Up 411.ca

PowerPoint Time Zones IAAP 2010

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Dealing in real time.

Laughing all the Way to Work

FEBRUARY 13, 2010

© Copyright Patricia Robb 2010 13 February, 2010 Dealing in real time. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Meeting Minutes International

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Go with your gut feeling!

Laughing all the Way to Work

MAY 31, 2009

© Copyright Patricia Robb 2010 31 May, 2009 Go with your gut feeling! Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Meeting Minutes Administrative Professionals

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When your voicemail goes awry.

Laughing all the Way to Work

FEBRUARY 7, 2010

© Copyright Patricia Robb 2010 7 February, 2010 When your voicemail goes awry. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP 2010 Meeting Minutes

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I gave at the office

Laughing all the Way to Work

JANUARY 23, 2010

© Copyright Patricia Robb 2010 23 January, 2010 I gave at the office Years ago when I was a child, I would canvass door to door with my sister for a charity for cancer research. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! 411 Look Up 411.ca

Time Zones IAAP AT&T 2010

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Happy Administrative Professionals' Day!

Laughing all the Way to Work

APRIL 22, 2009

© Copyright Patricia Robb 2010 22 April, 2009 Happy Administrative Professionals Day! Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© 411 Look Up 411.ca Holidays Humour "A cheerful heart is good like medicine."

Administrative Professionals

Administrative Professionals Time Zones IAAP Meeting Minutes

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Building Relationships one Assistant at a Time

Laughing all the Way to Work

MAY 9, 2010

© Copyright Patricia Robb 2010 9 May, 2010 Building Relationships one Assistant at a Time Assistants are in contact with other assistants on a daily basis. I breathe a sigh of relief when I get someones assistant on the phone or receive an email from them. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP 2010 International

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Taking stock

Laughing all the Way to Work

JULY 9, 2010

Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP Holidays International

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Different spellings: British, Canadian and American

Laughing all the Way to Work

FEBRUARY 27, 2009

© Copyright Patricia Robb 2010 27 February, 2009 Different spellings: British, Canadian and American I was proofing a document the other day, but since Ive been reading documents from the United States and Canada, I couldnt remember if behaviorial was the American or the Canadian spelling. (for Lets enjoy our day together.©

Time Zones IAAP Meeting Minutes Google

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A twelve step program to survive as an Admin

Laughing all the Way to Work

OCTOBER 31, 2009

© Copyright Patricia Robb 2010 31 October, 2009 A twelve step program to survive as an Admin My grandson has started walking. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP Meeting Minutes International

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Playing nice in the sandbox

Laughing all the Way to Work

JUNE 4, 2010

© Copyright Patricia Robb 2010 5 June, 2010 Playing nice in the sandbox When I was younger I had a bicycle with a chain that would skip a link after about ten pedals and then it would fall off. (for Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

Time Zones IAAP 2010 International

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Atlanta, Georgia: The City that Smiles

Laughing all the Way to Work

SEPTEMBER 18, 2009

© Copyright Patricia Robb 2010 18 September, 2009 Atlanta, Georgia: The City that Smiles I recently arrived in Atlanta, Georgia to attend OfficeArrow s Lift Summit on Social Media. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! 411 Look Up 411.ca

Time Zones IAAP Meeting Minutes International

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What ever happened to the "us" in Service?

Laughing all the Way to Work

JANUARY 10, 2010

© Copyright Patricia Robb 2010 10 January, 2010 What ever happened to the "us" in Service? I could see him looking after himself, trying to organise his diary and all his emails etc, and he wasn't sure what to give me. Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP 2010 International

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Laughing All the Way to Work: A Survival Blog for Today's.

Laughing all the Way to Work

AUGUST 22, 2009

© Copyright Patricia Robb 2010 23 August, 2009 Nice ways to say, "Hurry up!" Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Holidays Meeting Minutes

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Are you prepared?

Laughing all the Way to Work

MARCH 13, 2010

© Copyright Patricia Robb 2010 13 March, 2010 Are you prepared? Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP 2010 International

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We have a winner!

Laughing all the Way to Work

NOVEMBER 10, 2008

© Copyright Patricia Robb 2010 10 November, 2008 We have a winner! Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Meeting Minutes International

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Contest!

Laughing all the Way to Work

NOVEMBER 9, 2008

© Copyright Patricia Robb 2010 9 November, 2008 Contest! Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets I am remiss.

Time Zones IAAP Meeting Minutes International

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A funny thing happened on the way to the office.

Laughing all the Way to Work

JUNE 27, 2009

© Copyright Patricia Robb 2010 27 June, 2009 A funny thing happened on the way to the office. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© I have been asked to speak in December and I am supposed to be funny.

Time Zones IAAP Holidays Meeting Minutes

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Colour Coding Works.

Laughing all the Way to Work

JUNE 23, 2009

© Copyright Patricia Robb 2010 23 June, 2009 Colour Coding Works. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Staples Meeting Minutes

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Taking the time to acknowledge someone and say thanks.

Laughing all the Way to Work

JANUARY 31, 2010

© Copyright Patricia Robb 2010 31 January, 2010 Taking the time to acknowledge someone and say thanks. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© 411 Look Up 411.ca

Time Zones IAAP 2010 International

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Preparing your boss for meetings away from the office or at home

Laughing all the Way to Work

NOVEMBER 8, 2009

© Copyright Patricia Robb 2010 8 November, 2009 Preparing your boss for meetings away from the office or at home I had a good tip from my boss that I have used to help me prepare him for meetings whether they are away or at home. If it is an internal meeting, has a meeting space been booked? Lets enjoy our day together.©

Time Zones IAAP International Calendars

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When taking initiative isn't the best thing.

Laughing all the Way to Work

MAY 1, 2009

© Copyright Patricia Robb 2010 1 May, 2009 When taking initiative isnt the best thing. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! Lets enjoy our day together.© 411 Look Up 411.ca Holidays Humour "A cheerful heart is good like medicine."

Time Zones IAAP Meeting Minutes International

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Oh where or where is my password?

Laughing all the Way to Work

AUGUST 1, 2010

© Copyright Patricia Robb 2010 1 August, 2010 Oh where or where is my password? There are just too many passwords to remember, and that doesnt include my bosss passwords that I also need to know because I have to check his emails as well as my own. But things like email etc, are all logged up in the noggin. Works so far!

Time Zones 2010 IAAP Filing

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Let your fingers do the walking: Quick keyboard shortcut keys

Laughing all the Way to Work

AUGUST 10, 2010

© Copyright Patricia Robb 2010 10 August, 2010 Let your fingers do the walking: Quick keyboard shortcut keys I am on vacation and on my home computer I do not have a mouse so rely on keyboard shortcut keys, which reminded me again how helpful they are and how they are a big timesaver rather than reaching for the mouse all the time. (for

Keyboards Time Zones IAAP PowerPoint

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Do you like what you do?

Laughing all the Way to Work

DECEMBER 5, 2009

© Copyright Patricia Robb 2010 5 December, 2009 Do you like what you do? Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Interviewing Holidays

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Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize.

Laughing all the Way to Work

JULY 16, 2010

© Copyright Patricia Robb 2010 16 July, 2010 Guest Blog by Alexis Bonari: 10 Easy Ways to Check and Maximize Time Management Photo from Flickr: Public Domain It’s not always about giving the boss her money’s worth – sometimes, it just feels great to know that work time is being managed well. (for 411 Look Up 411.ca

Time Zones IAAP 2010 International

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The Little Engine That Could.

Laughing all the Way to Work

NOVEMBER 21, 2009

© Copyright Patricia Robb 2010 21 November, 2009 The Little Engine That Could. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Self Esteem Time Zones IAAP International

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How to get Office fat fast.

Laughing all the Way to Work

MARCH 21, 2009

© Copyright Patricia Robb 2010 21 March, 2009 How to get Office fat fast. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP Meeting Minutes International

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Too much information.

Laughing all the Way to Work

NOVEMBER 7, 2009

© Copyright Patricia Robb 2010 7 November, 2009 Too much information. Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too! My goal for this blog is to give good tips and ideas and occasionally put a smile on your face as you start your day!Lets

Time Zones IAAP International Meeting Minutes

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Spring cleaning on the blog

Laughing all the Way to Work

MARCH 1, 2009

© Copyright Patricia Robb 2010 1 March, 2009 Spring cleaning on the blog It is a very sunny day today with a promise of spring in the air so I thought it was a good time to spring clean the blog. (for Laughing All the Way to Work: A Survival Blog for Todays Administrative Assistant We all have to work, but who says we cant enjoy it too!

Time Zones IAAP Meeting Minutes International