Service Untitled
AUGUST 12, 2010
Using the time-honored tenet of it being easier to keep an old customer than to find a new one, companies need to concentrate on customer user groups, periodic surveys, social networking, blogging, and above all – customer service. Customers always have to think you care, and customers want you to make them feel good. Are they friendly?
Service Untitled
APRIL 30, 2009
People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding. Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.),
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Service Untitled
APRIL 8, 2010
Now if we want to identify the perfect candidate, and concentrate on the mutual respect, positive attitude and quiet confidence needed to be effective as a great agent, here are some qualities to consider: Companies like agents who want to serve customers. Companies like agents who believe in the company and their services.
Service Untitled
AUGUST 30, 2010
If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely. The software program has pre-written responses for repetitive questions.
Service Untitled
OCTOBER 12, 2010
All of it helps to build more confident, knowledgeable, and happier employees. At the end of the training session, customer service representatives come away with existing approaches that work well and have had the opportunity to learn new points and share tips.
Service Untitled
SEPTEMBER 8, 2010
Senior management can lead with their vision and strategies in order to instill employee confidence. Have focus groups; consider an employee survey. From that negative comes lack of productivity, low self-esteem, and a breakdown of teamwork. Leaders can not just assume what factors motivate employees.
Service Untitled
OCTOBER 29, 2010
When leadership shows positive, confident, and trustworthy conduct, employees will feel the same way about their jobs which ultimately determines their motivation, job satisfaction, and productivity. How employees are treated sharply reflect how they treat customers.
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