Remove Confidence Remove Etiquette Remove Interviewing Remove Promotion
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Answering Reader Mail: Social Etiquette for EAs

Musings of a High-Level Executive Assistant

My question is regarding social etiquette: I recently started working in a very small company that is very successful; I attribute this to the fact that we hire only the best (we have people from Google, Facebook, Yahoo, etc.). An EA never has a say on who gets promoted, only the executive does. Read your company manual.

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Interview with Rob Siefker of Zappos – Part 4 of 4

Service Untitled

This is the fourth and final part of my interview with Rob Siefker, the Director of the Customer Loyatly Team at Zappos. You can read part one of the interview here , part two here , and part three here. And you just have to be confident that what you’re doing is that, is the best. To read this part, click “read more.”

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Service Untitled» Blog Archive » Customer retention strategies to.

Service Untitled

I was able to openly discuss some reservations I had about changing products and stylist, but she was informative, honest, and won my confidence back. If you keep a database of addresses and email lists, send your customers birthday cards, promotions, and current interesting information. Are they friendly?

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Service Untitled» Blog Archive » Create a vision for excellent.

Service Untitled

I trust your company has the confidence in you to be able to make decisions affecting our customer relationship. Excellent customer service promotes construction business Gone are the days when construction companies had so much. Don’t use canned speeches on me when I call. Don’t take it personally. Resolve my problem.

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Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely. Consequently there are fewer emails now to answer and a lot more time to devote to her family.

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Why You Shouldn't Stick to Your Niche

Men With Pens

Email the owners and offer to guest post or to do an interview. As a virtual assistant, I tend to market and promote my services to my niche customer. The customer base that basically I feel safe and confident in. Octopus etiquette, indeed. If you’re Dick the Cupcake Maker, then be that guy. Start leaving comments.

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45 Professional Development Books to Level Up Your Career and Your Life

Success

In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. To learn more, he interviewed high-profile achievers who had survived public defeat, including athletes, entertainers, politicians and executives. This is a huge miscalculation.

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