Confidence Customer Service Etiquette Training 
Office Dynamics
APRIL 2, 2015
Customer-service focused. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills. Excellent time management skills. Good listener. Professional presence. Keeps delicate information private.
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APRIL 8, 2010
Service Untitled The blog about customer service and the customer service experience. Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent.
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OCTOBER 12, 2010
Service Untitled The blog about customer service and the customer service experience. Many agents politely listen, but consider the training course just a supplement to common sense. All of it helps to build more confident, knowledgeable, and happier employees.
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AUGUST 12, 2010
Service Untitled The blog about customer service and the customer service experience. When you have hired the right people, and your employees know how to make customers feel important, customers keep coming back. Customer retention strategies are an ongoing process. Are they friendly?
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OCTOBER 26, 2010
Service Untitled The blog about customer service and the customer service experience. In an information driven society, where anyone can research brands as easily as connecting to the internet, customer service is apt to be the winning difference. Don’t use canned speeches on me when I call.
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OCTOBER 29, 2010
Service Untitled The blog about customer service and the customer service experience. Camaraza made a point to regularly meet with the customer care professionals, not just about social issues, but what is important to the employee and to American Express. CEO and all leaders need to be available.
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APRIL 30, 2009
Service Untitled The blog about customer service and the customer service experience. People could confidently make decisions based on the full picture and not worry about something they’re not aware of existing and influencing whatever they’re deciding.
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