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Customer-service focused. More free webinar events with Office Dynamics International: The post Qualities Of A Great Assistant appeared first on Office Dynamics. Detail oriented. Positive, can-do attitude. Ability to prioritize. Accountable. Trustworthy. Ability to remain calm under pressure. Excellent calendaring skills.

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And we have internal up-training and there’s so much you know, things change here all the time so they’re constantly having to absorb information. And you just have to be confident that what you’re doing is that, is the best. So as we wrap up, what are some easy things that you think companies can do to improve their customer service?

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In The Alter Ego Effect , author Todd Herman suggests that we add another element: creating an alter ego to boost our confidence and skills. Weinman says, being a good loser “implies perspective and resilience and the quiet confidence that the world will not crumble around you because of a fleeting setback.”

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