article thumbnail

‘WOW’ customer service has to be reliable and consistent

Service Untitled

With the convenience of online browsing, the possibilities are endless, but how will our online retailers handle customer service? The customer service representative was exceptional and spent the time trying to figure out what replacement cushions would have the best result. And so the shopping begins.

article thumbnail

The “WOW” of customer service

Service Untitled

There’s nothing more stimulating to get me to pull out my credit card and make a purchase than a particular customer service person who just has that “WOW’ affect. Customer service tips for e-commerce business Many of us prefer to shop online. His image speaks of success. There are no.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Service Untitled» Blog Archive » Wachovia delivers positive.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Nearly every bank offers full services including checking, savings, loans, certificates of deposits, credit cards, brokerage services, etc. Enlightened consumers have an infinite amount of choices.

article thumbnail

Service Untitled» Blog Archive » Improve small business customer.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. If a customer still needs further assistance, she can set up an online ticket, attach files, and credit card information, and feel confident all information has been sent confidentially and securely.

article thumbnail

5 Steps To Fixing Negative Reviews In Google Places aka Google Plus Local

Small Business CEO

Positive reviews from sites such as Yelp, Foursquare and especially Google Places (aka Google Plus Local) not only further boost your search engine rankings, they also provide customers with the confidence they need to get out their credit cards. No company will have 100% positive reviews 100% of the time.

Google 40
article thumbnail

Small Business World News Round-up - 2009/11/03

The Small Business Blog

Small business credit cards flourish as loans disappear : Want a loan for your business? That’s about all banks are going to offer — and the terms are much less favorable than traditional lines of credit. Hit the plastic. Howevcr, slack consumer demand remains a concern.

2009 100
article thumbnail

Small Business World News Round-up – 2009/12/15

The Small Business Blog

Canadian small business confidence slowly improving : Small business confidence in the Canadian economy is improving but it suggests that although the recovery is proceeding its pace is gradual. Businesses in Newfoundland & Labrador, New Brunswick, British Columbia and Alberta are the most optimistic for the coming year. .

2009 100