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Reaping the Soft Benefits of Email Marketing

Small Business CEO

When you hang up the phone or the customer walks out the door or leaves your website, the opportunity to stay “top-of-mind&# with that customer starts to diminish. Have you ever spent a lot of time with a potential customer teaching him about your products or services, only to find out that he made a purchase from someone else?

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How Do You Know When Your Customers Are Starting to Stray?

Service Untitled

was when the waitress picked up the nearly full plate at the end of the meal and asked the standard, “Was everything okay?” With twenty-plus years working in a variety of contact center roles, Larry now heads up the award winning Customer Support team at Constant Contact, the leader in online marketing tools for small businesses.