Service Untitled

OCTOBER 15, 2010

I also purchase everything from tissues to sunscreen lotions. I have noticed similar introductory campaigns for cellphone companies, cable companies, credit card balance transfers, and even local department stores. If I did, I would be entitled to an immediate 20% discount off of my first purchase. What about me?

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Service Untitled

APRIL 14, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Credit cards offer extra customer service perks Cheryl April 14, 2010 Behind the Scenes , Customer Service , Little Things, Big Differences , Specific Companies No Comments My new Nordstrom credit card came in the mail, and I was pleasantly surprised.

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Credit Card Customer Service Purchasing Travel 40

Service Untitled

JANUARY 15, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to diffuse an angry customer Cheryl January 15, 2010 Angry Customers , Customer Service , Etiquette 3 Comments A friend of mine purchased a pair of shoes from a popular discount shoe store in our local area.

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Service Untitled

JULY 30, 2010

All it took was my phone number and email address, and I would earn money back on all of my purchases. In other words, the loyalty program shows customers how deeply respected they are, while at the same time, the company is able to track, and identify customer habits such as spending, behaviors, and trends. Why does Petco do it?

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Service Untitled

JUNE 22, 2010

Using a simple, quick customer survey can show us how our staff meets commitments, how flexible they are as well as their working knowledge, and surveys are easily adaptable to a company’s own needs. I do think that surveys have to be specific to a company and its particular venue. My example is general and easily adaptable.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. It can give the names of their children or favorite charities.

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Social Media Customer Service Etiquette 2010 40

Laughing all the Way to Work

SEPTEMBER 20, 2009

So why do companies continue to do it? Fax Blasts I remember someone from my IAAP Chapter asked me to fax the notice of our Chapter dinner to a list of about 60 companies to promote it. To me this shows me the company has not done their homework on updating their contacts and are not considering the environment.

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Fax Time Zones IAAP 2009 100

Service Untitled

APRIL 5, 2010

When the company first started, the owners would buy diapers from BJ’s and Costco to resell online and lose money on every sale, but as the business evolved, the company widened its baby inventory and became “everything about baby.&# com ready to run the race for a share of the huge baby market. Louis market.

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Customer Service Etiquette Negotiating Clothes 40

Service Untitled

MAY 12, 2010

Needless to say, “word of mouth&# is likely to discourage my sphere of influence about doing business with this company in the future. Perhaps the following suggestions might enhance any company’s customer satisfaction experience: Employees have to know that customers are number one. Don’t argue with customers.

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Service Untitled

JULY 15, 2010

The author also emphasized the importance of marketing to help create a successful business and touches upon social media including Facebook, Twitter, blogging, and of course, the company website. “As I was getting out my business card, I asked Jane if there was ‘anything else’ concerning her about purchasing the carpet.

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Laughing all the Way to Work

AUGUST 1, 2010

I purchased a small address book in which I can keep the website address along with my user name and/or password for each particular site. I leave an excel sheet on the company Server that only my IP & station login can Access and keep it updated. Admin in the Spotlight: Interview with Lynn Holgat. Back to the drawing board.

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Time Zones 2010 IAAP Filing 100

Service Untitled

APRIL 2, 2010

Everyone has had the experience of walking into a store with a list of what they wanted to purchase, and upon entering the store had been so overwhelmed by confusing layouts and designs of the store, they quickly got discouraged.

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Customer Service Postal Service 2006 2005 40

Service Untitled

MARCH 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives B&H Customer Service Douglas March 22, 2010 Culture , Customer Service , Little Things, Big Differences , Specific Companies 3 Comments When I was in New York last week, I visited the famous B&H Photo Video electronics store on Manhattan’s West Side.

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Customer Service Policies Purchasing AT&T 40

Service Untitled

MARCH 12, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty and Toyota Cheryl March 12, 2010 Behind the Scenes , Customer Service , Specific Companies 2 Comments There have been 8 million Toyota vehicles recalled. Customer loyalty built on company focus I grew up in a very small town where we.

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Customer Service Postal Service 2010 Finance 40

Service Untitled

SEPTEMBER 17, 2010

According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. When the shopper finally did find an iPod he wanted to purchase, there were no more in stock, and he was told the next order was not expected for another four weeks. Will it work?

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Customer Service Clothes Etiquette 2010 40

Service Untitled

SEPTEMBER 24, 2010

Americans are known to be litigious; would have allowing the customers to stay in the store present a future law suit for the company? How to diffuse an angry customer A friend of mine purchased a pair of shoes from. It can become a liability issue for the store. You can follow any responses to this entry through the RSS 2.0

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Customer Service Etiquette 2010 2006 40

Laughing all the Way to Work

DECEMBER 19, 2009

Once the date and location is finalized, if it requires flight and hotel, then I put a travel sheet on top of the meeting sheet and start to go through that checklist to see what I need to do, from getting the passport ready, contacting the travel agent and arranging for a purchase order, etc. Oh where or where is my password?

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Time Zones IAAP International Meeting Minutes 100

Service Untitled

OCTOBER 11, 2010

on Pennsylvania Avenue opened, the phenomenal service transformed the hotel owner-operator to a hugely successful management company synonymous with quality and the worldwide reputation of luxury travel. Interested : You can purchase this book from Amazon.com for $19.77 When the Four Seasons in Washington, D.C. in Kindle format.

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Customer Service Travel Training Etiquette 40

Service Untitled

APRIL 16, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Minimum Service Charges Douglas April 16, 2009 Customer Satisfaction 6 Comments I was going to hire a company today to do something fairly simple that would have cost about $45 (that was the advertised price). minimum service charge.

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Customer Service AT&T Policies Expenses 40