Service Untitled

APRIL 16, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Customer loyalty built on company focus Cheryl April 16, 2010 Customer Service , Proactive 2 Comments I grew up in a very small town where we were mostly limited to one grocery store, one department store, one morning restaurant, and even one book store.

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Customer Service Credit Card Restaurants Etiquette 40

Service Untitled

OCTOBER 29, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Look after your staff and they will look after your customers Cheryl October 29, 2010 Customer Service , Employees , Specific Companies No Comments Fortune magazine rates the top ten best companies to work for every year and interviews someone from each organization.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

AUGUST 27, 2010

The successful company focuses on its customers, and in order to do that, leadership has to be involved and focused on improving employees and all business processes. So how does a company become process-focused? First, each company has to prepare. Companies need a mission statement so they can identify their key processes.

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Customer Service Suppliers Etiquette 2010 40

Service Untitled

SEPTEMBER 23, 2010

A company can generate a monthly newsletter. How did your company accept suggestions, and what did you do to improve your services? At Keyes Company Realtors, we have several affiliates who provide excellent customer service and related services that enhance the “customer first&# image the company strives to maintain.

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Customer Service Social Media Interviewing Etiquette 40

Service Untitled

OCTOBER 8, 2010

When asked if Ford might consider lifetime warranties, the company commented that longer warranties allow customers greater potential for abuse. Customer relationships are based on a company’s service especially in the auto industry. Companies can not take the customer for granted and need reliability and flexibility.

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Customer Service Expenses Purchasing Etiquette 40

Service Untitled

AUGUST 12, 2010

Customers may leave because they don’t like your product, their friends have influenced them to move to another company, or the competition simply has you beat, but according to statistics, most customers leave because of a change in attitude or indifference by the business.

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Customer Service Etiquette 2010 2006 40

Service Untitled

MARCH 10, 2010

Humor seems to always appeal to the masses, and the new Zappos commercial successfully calls attention to the company by creating the perfect juxtaposition of funny puppets speaking over the phone and cleverly incorporating a customer service message. How to get a customer service job Last week my friend Sara went on an interview at.

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Customer Service Interviewing Etiquette 2010 40

Service Untitled

APRIL 2, 2009

A lot of companies don’t really track contact volume objectively. If Mondays at noon are usually busy, then the company increases staffing accordingly. Some companies need to staff more in the beginning of the week, others seem to be busier at the end of the week. What contact volume metrics do you track?

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Customer Service Etiquette 2006 2009 40

Service Untitled

SEPTEMBER 7, 2010

Cheryl September 07, 2010 Customer Satisfaction , Specific Companies No Comments Customer loyalty is the attitude of a customer when he purchases a particular product of a particular brand over another. We want favorable behaviors from companies. For instance, let’s take the example of the successful clothing company Patagonia.

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Customer Service Clothes Purchasing Etiquette 40

Service Untitled

JANUARY 29, 2010

My friend Tom lives in the South Florida area and provides the personal touch; his company is small and local which gives him intimate knowledge of the immediate marketplace. Two years later, that same homeowner where Tom apologized and rectified his mistakes called for Tom’s company to do a job for her.

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Customer Service Etiquette 2010 2006 40

Service Untitled

JUNE 4, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Call Your Competitors Douglas June 04, 2009 Behind the Scenes , Customer Service , Exercises/Resources 1 Comment Here is something you can do to make your company more competitive in about 10 minutes. A lot of companies are in fiercely competitive industries.

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Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 22, 2010

Internal customer service provides our coworkers within our company information or services. For instance, in the real estate business someone from our marketing department asked me today to attend a woman’s business luncheon and represent our company for a charity fundraiser. Don ‘t withhold relevant information.

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Customer Service International Etiquette 2010 40

Service Untitled

MARCH 31, 2010

What would be the results if a company used representatives who insulted, assaulted or told customers to “die&# on the road? They need to be hired because they can not only do the job, but be able to deal with the customers – just like any other consumer oriented position.

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Customer Service Etiquette 2008 2009 40

Service Untitled

FEBRUARY 19, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives Publix on top of American Customer Satisfaction Index Cheryl February 19, 2010 Culture , Customer Satisfaction , Customer Service , Specific Companies No Comments In the lead since 1994, Publix scores the highest marks for customer satisfaction with products and services.

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Customer Service Purchasing Etiquette 2010 40

Service Untitled

OCTOBER 22, 2010

Home About Service Untitled Subscribe for Free Consulting Contact Archives How to overcome negative brand perception Cheryl October 22, 2010 Customer Satisfaction , Customer Service Experience , Specific Companies 1 Comment It’s the elephant in the room when consumers become disenchanted with a company’s brand.

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Customer Service 2010 Suppliers Etiquette 40

Service Untitled

AUGUST 31, 2009

One thing I noticed after I ordered something I didn’t actually need was that Amazon has what is probably the simplest return process I’ve ever seen from any online company. This isn’t surprising given how Amazon works in general, but it’s an excellent return process that any company could learn from.

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USPS Customer Service Etiquette 2006 40

Service Untitled

MAY 15, 2009

Some companies go all out and have glass or otherwise transparent/translucent walls and really fancy office designs that are specfically laid out to encourage openness and free communication. A lot of companies underestimate the importance of the physical layout and design of their workplaces.

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Customer Service Etiquette 2006 2009 40

Service Untitled

APRIL 30, 2009

Odland said that if everyone at Office Depot knew as much as he did (in terms of cause and effects, how actions fit in with the rest of the company, etc.), the company would be much more cohesive and efficient. Think about some of the ways you can share more company information with your employees.

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Office Depot Customer Service Etiquette 2006 40

Service Untitled

NOVEMBER 6, 2009

Where exactly escalations originate from depends a lot on the particular company and how its customer service organization is setup. Policy creation, personnel management, interviewing, etc. The escalations might come down from the CEO or the President, across from PR or the Internet, or up from floor supervisors and regular agents.

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Customer Service Etiquette Policies 2006 40

Eat Your Career

AUGUST 9, 2010

Workbooks Stress Management Workbook Time Management Magic Reinvent Your Career Workbook More Tasty Goodness Career Management Consulting Job Interview Coaching Resume Revision Group Training & Public Speaking Eat My WHAT?! No position is perfect, no matter what they tell you during the interview. Did you enjoy this post?

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2010 Stress Resume Cover Letter 100

Service Untitled

MARCH 3, 2010

Like last year, I want to do a brief writeup on the companies and the process. Videos let you see (literally and figuratively) what companies do and how they work. They’re also interesting because they are more reflective of the type of culture the company has. The winner this year was a company called Pet Relocation.

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2010 Customer Service Etiquette 2006 40

Service Untitled

MAY 26, 2010

Guest Writer May 26, 2010 Culture , Little Things, Big Differences , Specific Companies No Comments We’ve all heard the saying “it starts at the top.” Typically, it’s in reference to how the attitudes of company leaders determine the attitudes of that company’s staff members.

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Customer Service 2010 Etiquette Social Media 40

Service Untitled

AUGUST 6, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Crazy Drive-through Experience Douglas August 07, 2009 Customer Service Experience , Specific Companies 1 Comment I went to the drive-through at McDonald’s not that long ago and had what had to be one of the most absurd customer service experiences I’ve ever had.

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Credit Card Customer Service Etiquette 2006 40

Service Untitled

OCTOBER 26, 2010

More than price, since companies vie for the best prices all the time, is to make truly lasting impressions in order to win customer loyalty. Companies may have larger, more inviting stores, but providing superior service is still what sets apart Zappos from ABC Shoes. Don’t make excuses when your company messes up.

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Customer Service Etiquette AT&T 2010 40

Service Untitled

FEBRUARY 17, 2009

A company I work with now uses the software the general method I outlined in my post. It takes one person at the company about 5-15 minutes to send out a survey and start getting responses. As soon as the company bought the software and got it working, they never looked back. How can you make them easier for people to do?

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Customer Service 2008 Etiquette 2006 40

Service Untitled

MARCH 20, 2009

Disney is a very interesting company that written about before and I’m hoping to come back from my short trip with some great post ideas. I’ve been to Disney plenty of times before, but I think this is will be my first trip there since I started my blog.

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Customer Service Etiquette 2006 2009 40

Service Untitled

AUGUST 5, 2010

It saves the company a huge amount of time, and keeps people happy. Some companies think that customer service representatives do not learn skills from abstract situations taught in seminars and training classes, but I witnessed an interesting experience yesterday that had been learned and mastered well.

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Customer Service Skills 2004 Etiquette 40

Service Untitled

OCTOBER 25, 2010

It helped companies maintain and improve customer relationships and hone in on the most successful and promising target audiences. The expansion of the social media therefore requires companies to be aware of what is being said about them and who is saying what about them. It can give the names of their children or favorite charities.

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Social Media Customer Service Etiquette 2010 40

Service Untitled

JUNE 8, 2010

That teamwork eventually evolved into a company boasting 62,000 support personnel, 7,000 branches, and 800,000 vehicles. Regularly surveying customers, but keeping questions targeted to one specific area could evaluate the company’s progress. The Enterprise Way has been a cautious company growing with limited risk.

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Customer Service Staples Etiquette 2010 40

Service Untitled

OCTOBER 20, 2010

.’ &# Dr Pepper Snapple claimed the top score with an 85 out of a possible 100 beating Coca-Cola and Pepsi Company. Soft drink companies’ sales are fairly recession proof and with the global expansion to China and India, revenues have been on the rise. You can follow any responses to this entry through the RSS 2.0

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Customer Service 2010 Etiquette 2006 40

Service Untitled

SEPTEMBER 27, 2010

The team leader was able to help the representative with proven methods to cut call time by typing while listening, learning the call system better, and being able to employ more of the tools, answering questions quicker, and having a better knowledge of the company’s products.

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Customer Service Etiquette 2010 2006 40

Service Untitled

OCTOBER 6, 2010

Take for instance the example of a title closing company here in South Florida. What makes some companies stand out? Let’s also assume that the customer can identify the mood of a customer service agent by their pace, volume, inflection, intensity, and even attitude whether it is over the phone or in person.

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Customer Service Fax Etiquette 2010 40

Service Untitled

APRIL 19, 2010

The survey companies paid a ridiculously low compensation or offered lotteries, sweepstakes or points to keep us participating. The company has to think about the reason for the survey. As companies survey customers however, it is important to note that customers expect the responses they give to produce observable results.

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Customer Service Etiquette 2010 Social Media 40

Service Untitled

JUNE 22, 2009

Douglas June 22, 2009 Customer Service , Little Things, Big Differences 1 Comment In light of my recent post about my interesting experience at Blockbuster , I started thinking about situations in which employees of various companies might have an opportunity to either up or downsell you based on their own opinions and tastes.

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Customer Service Etiquette AT&T 2006 40

Service Untitled

APRIL 8, 2010

Everyone puts their best attitude forward when interviewing for a position, but during the training period and internship, we can use the opportunities to observe and evaluate each new customer service agent. Stay away from the agent who doesn’t seek workable options to solve problems and blames others in the company.

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Customer Service Training Etiquette Confidence 40

Service Untitled

JULY 7, 2010

The company has been hiring representatives from the hospitality and sales industries finding their experience with customers to be a vital asset when dealing with customers who need empathy and the kind of understanding not taught in any training manuals. At a local. You can follow any responses to this entry through the RSS 2.0

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Credit Card Customer Service Postal Service FedEx 40

Service Untitled

APRIL 28, 2009

Home About Service Untitled Subscribe for Free Consulting Contact Archives Rewarding Volunteers Douglas April 28, 2009 Customer Service , Little Things, Big Differences No Comments More and more companies are encouraging conversations in company forums, on blogs, through Twitter, and on similar sites. They might take you up on it.)

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Credit Card Customer Service Gifts Etiquette 40