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BMW modeling customer service innovations after Apple

Service Untitled

In a story posted by industry marketer Advertising Age, the “geniuses” will be salaried personnel who will walk around BMW showrooms with iPads and provide interested browsers with information about specifications and features. Possibly Related Posts: Is British Airways providing better customer service or are they stalking you?

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I’m telling my friends about the bad customer service

Service Untitled

At the time and day this poor service happens we are angry, and we vow the moment we get home we will get a letter out to the CEO of the company and reiterate the miserable events of either our last purchase or service. Still imagine all the damage this entire bad customer service experience has had on the business.

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Why do customers want to keep coming back?

Service Untitled

For many of us the ultimate in business growth and success is repeat business, because these are the very loyal customers who will not only return for another service or purchase, but these are the very same people who will tell others why they have chosen us and advise them to follow our successful paths.

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Small Business world News Round-up - 2009/10/27

The Small Business Blog

Forex Robot : Take Your Company Public In Less Than 10 Days? Here’s how to tell if your salary is sound. Kelly the Intern: Angel investors and Green guidance : PROFIT’s crack researcher explains how to get notices by angel investors and where companies can get money for going green. — ST.

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New Small Business Startup Idea: Virtual Import/Export Assistant.

The Small Business Blog

Forex Robot : Take Your Company Public In Less Than 10 Days? I currently work on a fault helpdesk for a telecomms company and ABSOLUTELY hate it with a passion. I decided that I should first ensure that I have a product to sell and then move on to phase 2 which was to ensure that I had customers who would buy my product.

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Evaluating Benefits 101 – Comparing Premium Costs is Just Not Enough

Small Business CEO

These cost-cutting efforts will affect every department in a company, especially HR, as most companies spend the largest part of their revenue on salaries and wages. Not only will salaries and wages be tightly controlled but the depth and range of benefits packages will also be reconsidered every year.

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How SMBs Can Profile Their Typical Customer

Small Business CEO

These faulty plans result in companies selling products that customers don’t want. Thing is, most customers aren’t even at the center of the feedback loop. Even worse, most customers will tell you what they want, if you would just ask. Target Customer Photo via Shutterstock. Making the sketch.