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Be Positive About Your Customer Service Issues

Professional Assistant Blog

Would it also be nice for the client to call every so often to commend your company on something that they did right and went above and beyond the call of duty? Imagine how much more receptive the customer service representative would be if you tried to deal with your issue in a more positive manner.

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How to Lose a Customer and a Few More!

Professional Assistant Blog

Money, of course, is important, but what about the customer? Providing excellent customer service is crucial. Passing the buck to another co-worker or department can result in customer frustration and might end in a spin off of negative results. Now picture how many people would have a negative image of your company?

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Service Untitled» Blog Archive » Building customer relationships.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Using the Ritz Carlton and FedEx as models of customer service, changes in American Express service strives to create deeper emotional connections with their customers.

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Service Untitled» Blog Archive » Customer focus customizes Rite.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. The implementation and the fresh approach to enhancing customer satisfaction goes a long way. Leave competition behind with excellent customer service If you have ever been overwhelmed in the wine section.

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Service Untitled» Blog Archive » Customer loyalty and Toyota

Service Untitled

Service Untitled The blog about customer service and the customer service experience. photo credit: ThreadedThoughts Possibly Related Posts: Customer loyalty and the practical consumer Today’s economy shows that money defines customer loyalty.

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Admin in the Spotlight: Interview with Lynn Holgate, 2010 Stevie.

Laughing all the Way to Work

Lynn was in good company as some notable winners of the 2010 Stevie® Awards included: - Executive of the Year: Lawrence J. Ellison, founder and CEO of Oracle - Best Overall Company of the Year: Apple Inc. Morgan Chase & Co. Lynn has worked at HPTI for 8 ½ years and was thrilled to be recognized at this level.

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