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What Is a Good NPS Score?

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Surveyed customers have only one question to answer. “On On a scale from 0 to 10, how likely are you to recommend [company name, product, or service] to a friend or colleague?”. You may measure consumer NPS for individual products, customer service experience or even employee satisfaction easily and succinctly.

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What happened to customer service at Sears?

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According to online surveys, over 80 percent of customers now give Sears poor customer service grades citing reasons of inept management, unreliable products, poor customer service, and a profound lack of employee training. Customer service begins with employees who want to be working and doing their best.

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Airports and excellent customer service – can it really be?

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The airport has a four-story amusement park for the children, and in Terminal 3, a city in itself, such passenger services as a dry cleaner, medical center, grocery store, pharmacy, jewelry and clothing stores all at one’s fingertips. photo credit: mikecogh. Airlines snow storm or snow job?

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Service Untitled» Blog Archive » Impact of poor customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. According to The Australian , the company now plans to spend $100 million over the next four years to improve their customer service. Brookes also plans to equip 65 stores with 4,000 touch screen registers.

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Service Untitled» Blog Archive » Diapers.com uses customer service.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. Inventory expanded from diapers and wipes to formula, baby food, cribs, car seats, clothing, strollers, etc. And to accompany the super-sized quantities, the company offers and delivers unmatched customer service.

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Service Untitled» Blog Archive » What creates customer loyalty?

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Service Untitled The blog about customer service and the customer service experience. Home About Service Untitled Subscribe for Free Consulting Contact Archives What creates customer loyalty? For instance, let’s take the example of the successful clothing company Patagonia.

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Retail reward programs no guarantee of customer loyalty

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Shoppers want immediate benefits; in other words there has to be a program that keeps customers engaged, and shoppers want the programs to make a substantial difference; make it worth their while.